2nd Chance Appliance Inc

They had me pay up front and it's been over a month with no end in sight of my appliance being fixed. You will not be updated about the job they will tell you that they will come on a certain day or call a certain day but will not then say that they forgot. I asked for a refund but they won't give it saying they've ordered a part already. I've given them every opportunity to get this job done but it feels like I'm having to hold their hands through the entire thing.

Super nice and respectful workers, but the head guy didn't listen to me and kept giving me the run around. Paid for parts that weren't working and parts I didn't need and waited forever for a different part and nothing was being fixed. Ice maker won't work if the freezer isn't freezing but paid for a new one because he said that is what it was but didn't listen to me that the freezer wasn't even close to the right temperature and said oh well this is the part you need.....I wasted probably $300-400 on Parts and service fees and it still wanted to charge me more for other parts to try and fix it! Um no Reply to your message: I'm not on ur service currently, and you couldn't find me by my name when I called before you found me by my address. I talked to a woman once to make an appointment that is it, It was always a man that answered the phone and talked about parts and issues. Also at the time I was having issues I was needing help and no one was answering there phone and so I drove me and my son to your store and a man said oh well the owner is out on vacation and will be back in a couple days and anyone that could help was on a call. It took 1-2 months for a part y'all claimed you ordered and I never received a call to update or anything. So I called and finally said oh we are sorry we will get that to you like it has been sitting at your store. Long story short, if you truly don't know what is wrong with it, don't keep charging service fees when you come with a new part to "try"and fix it and then you can charge a service fee. I now understand that Samsung refrigerators are hard to fix and find parts for and won't ever get another one. With that all being said, most of the employees that came to my house to work on my fridge were super nice, respectful and professional. You just need to fix a few things with your business. And whoever reads and responds to the review I doubt we ever had much contact for you to really know what was going on.