AAction Appliance

Company is a bunch of Scammers. Do not use this company at all coats. Two rude techs had no clue what they were doing, couldn’t install a built in fridge and months later company charges my credit card. Tried calling and got nothing but an angry rude receptionist who wouldn’t let me get a word in. DO NOT USE THIS COMPANY

My experience with this company was terrible, particularly with an employee named Virginia and another Latin American employee at the front desk. I contacted them to coordinate a double job, which they were already handling for another client. The plan was to bring that client's appliances to another address, combining two jobs into one. The job involved transporting and install from one zip code to another roughly 60 miles away. However, the company gave me the runaround. They refused to provide a quote over the phone and insisted I send an email instead. I sent the email during business hours, around 3 PM, but received no response for over until next day 2 hours before the scheduled job at the first house. When they finally got back to me, they blamed me for not responding to an email I had received which stated, “Received.” Then, they quoted a higher price than what was originally discussed over the phone. Their customer service was slow and unprofessional, and when I raised concerns, they argued with me, showing a complete lack of customer care. They basically told me, "It is what it is—either take it or leave it." After bickering with me back and fourth, she (Latin American) decided to raise her voice and hang up on me. Customer service skills - 0. What a terrible experience. When I requested a discount, they immediately declined, refusing to work with a client who was ready to spend money with them. This company is untrustworthy. They seem to have plenty of business because there are few companies that do what they do, and they've adopted the same arrogant mentality as others in the industry. It's clear that they do not value their clients. Avoid this business at all costs; people like this shouldn't be in business, especially in a country where we've fought for our freedoms, including the right to be treated fairly with respect and integrity.

Horrible customer service. My appointment was repeatedly canceled as close as 20 min before the tech was supposed to arrive. I eventually canceled the appointment all together and found another company. IN RESPONSE TO BELOW: that is actually incorrect. I was canceled on twice now and even received a text confirmation 10 minutes before you called to cancel this morning. I was told you are not available until this afternoon so I said I will make myself available and then you responded saying, “actually we cannot come at all today because our tech said he has an emergency”.

I rarely write negative reviews. Rarely. If it’s especially bad and Aaction appliance customer service has been horrendous. Go somewhere else. The installers they sent out were nice and installed a wolf range and sub zero fridge and freezer columns. We have a remodel so we are not spending any time downstairs so I did not notice it myself but the next day my contractor and I were in the kitchen and the fridge column was making a pretty loud rattling noise. It was already late so I called on Monday to schedule someone to come out and look at it. Long story short, I’ve been cancelled on TWICE, was treated very rudely by some woman who answered the phone, and for some reason everyone there keeps asking me if I’m sure the fridge is making a rattling noise. So strange. I was also put on hold for 30 min and when I hung up and called back the woman said rudely “we are very busy” but was able to deal with the call now. Who does this? TERRIBLE CUSTOMER SERVICE. On another note, I asked for management to call me TWICE and also emailed and left voicemails to have management contact me and all requests have been ignored. I applaud good customer service and like I said, I rarely give negative reviews unless it’s especially terrible. THIS WAS TERRIBLE CUSTOMER SERVICE. GO SOMEWHERE ELSE TO HAVE YOUR LUXURY OR OTHERWISE APPLIANCES INSTALLED. P.S. I would share a video of the loud rattling noise but google only shares pictures. Am I sure? Yes, I’m sure. 🫤