Waadt Appliance

Unorganized, Untimely, Unapologetic. I got a call from Bill at 4pm asking to call him back to schedule a time for an installation the next day. I called back at 4:30. I asked for Bill but was told by another gentleman that he could assist since Bill was talking to another customer. His assistance: call back at 8:30am to get a 2 hour window. I called back at 8:30am. I got Bill who said I didn't return his call. I told him I did, and that I was told to call back at 8:30am (unorganized). Instead of a 2 hour window, he gave me a 3 hour window: 10:30-1:30. I didn't go into work so that I could be there for the full window. 1:30 rolls around and no word, so I call them and get told the original time was wrong, and that they'd be there at 2:30-3:00. 3:00 rolls around, I call again, and I'm told 3:30. 3:30 rolls around and I'm told 3:40. It ended up being 3:45. Extremely untimely at every opportunity, and I was stuck waiting the entire time. Zero proactive communication on their part. The washer/dryer they were replacing was up almost two flights of stairs, but they sent one guy to manage it and did not inform him of the stairs. Again, unorganized. Mistakes happen. Lateness happens. I get it. But the cherry on top was that no one at any point even seemed to care, to take accountability, or to apologize.

Had a new dishwasher coming to get installed. They called on the morning of the install to schedule a window of 4-6pm. 6pm arrives and no one has shown up or calls to give me any update. I call to see if someone is still coming and the dispatcher could not have been more uninterested and made it seem like it was my problem that they didn't show up. Still no dishwasher and now hopefully they show up tomorrow UPDATE - once they arrived the next day (again later than given window), the install was quick and efficient.

In a recent experience with Waadt Appliance, we were consistently impressed by their exceptional service, personalized attention, and prompt resolution of our issue. On Saturday, May 3rd, we were hosting a Cinco De Mayo celebration when one of the knobs on our gas range became frozen, rendering the burner inoperable despite the burner’s continued illumination. Given the proximity to the commencement of the party, we promptly contacted Waadt Appliance, and they responded promptly, even though they were nearing the end of their working hours. A technician arrived at our residence within 15 minutes and efficiently resolved the problem. Although a replacement part was unavailable, Waadt Appliance ordered a new part and installed it within a few days. This proactive approach effectively prevented a significant inconvenience. We were particularly impressed by the company’s professionalism and customer service throughout the process. They approached the issue with calmness and expertise. We intend to continue doing business with Waadt Appliance, as we were thoroughly satisfied with their services.

UPDATE: 9/9/2024: Bill, the manager was unaware of the situation and rectified it as soon as he found out by replacing the defective stove immediately. Thank you so much I wish I would have asked for the manager sooner. Thank you for your great customer service, Bill! ********************************** In November 2023, a Supposed new GE stove was delivered to my home. The stove has always run extremely hot and has been found to be defective. I have complained about this stove, melting things that I had placed on top of it and causing a salt shaker to become so hot when I picked it up caused blisters on my hand. Finally, today, almost a year later and after numerous attempts at having this stove fixed previously, a technician arrived and verified that the thermostat does not work. IT NEVER has worked!!! They sold a defective stove to my property management company and will not honor a new date for the stoves warranty as it was purchased in November 2023 and has NEVER WORKED PROPERLY. Nor will they honorably replace the stove with a new stove. Also, the right front ignitor randomly works, but too bad for me if I don’t get to make a proper meal due to the negligence and disregard of Waadt Appliance. David from Waadt appliance has been contacted numerous times regarding this issue. There have been issues with not only the stove, but with the service technicians that have been sent. I would like a brand new stove that is under a proper warranty. This person will not honor a new stove. This is unethical and a very poor business practice.