Hokema's Appliance Parts

My washing machine’s drain hose got a tear in it. I called an appliance shop and they didn’t have the part but told me to call Hokema. I did and the gentleman on the phone was very friendly and helpful. He found the right part for my washing machine (also helped me find the model number I had never seen before!) and ordered it for me. This was on a Saturday and by Wednesday they already had it for me. The part came with all the attachments I needed which made installing it easy. Price was great too. Awesome shop, great service!

I have to say—Hokema’s is the place to buy a vacuum! I purchased one here 10–13 years ago, and it has hands-down been the best vacuum I’ve ever owned—far superior to the big-name brands like Dyson. With both a dog and a cat who shed heavily, I invested in a high-end machine that could handle the load, and it’s been worth every penny. Of course, even the best machines eventually need a little TLC. Today, I picked up my repaired vacuum and couldn’t be happier—it’s running like new again! The repair cost was very reasonable, and the customer service, as always, was top-notch. When the time finally comes for a new vacuum, I’ll be returning to Hokema’s without hesitation.Thank you again!

I have been a customer of Hokema's for several years. They know their stuff and their expertise servicing sewing machines and embroidery machines is second to none. When it came time to have both my mom's old Penncrest sewing machine and Babylock 6-needle machines serviced, I opted for an in-home visit from JD, their tech. In a word, the experience was great. I live up in the mountains and JD had close to an hour's drive to get here. He spent most of the day working on my machines, so I got to see what people who drop their machines off at the shop don't. His attention to detail was truly impressive. I love learning the backstory on things and he was generous in explaining what he was doing, why and how I can better care for my equipment in the future. Our discussions ranged all over the place with JD giving me fascinating insights into my machines, his training and how Hokema's operates. In turn, I told him about my soil and plant projects and new tractor. I was tending to our greenhouse, potting up seedlings and mixing natural amendments into a custom soil blend. I cruised in and out, telling him about my work and he proved to be surprisingly interested and knowledgeable. It made for a day of rich education both ways. When it came to Mom's zigzag sewing machine, I debated spending the $100. These machines were sold by JC Penny a long time ago and I'll bet it cost a mere fraction of the servicing price when it was brand new. But Mom was an excellent seamstress and she did all of her later work with this machine. I knew it was worthwhile to have it cleaned and adjusted, especially since newer machines tend to be poorly made. Mom's been gone a long time, but I got a chance to reconnect with her as I watched JD work. After he'd completed the mechanical portion, he thoroughly cleaned the exterior, even removing some tape that was on the base and wiping down the entire cabinet. I know Mom appreciated it and so did I. When I mentioned a tension question I had with the antique Singer treadle sewing machine that goes all the way back to my childhood, JD offered to check it out, too. He proved to be as knowledgeable on the treadle as he was on the others, assuring me the tension was just fine but Hokema's can still provide parts if needed. He has an abiding respect for all of the machines that provide his income and it shows. My sole complaint is JD didn't show up wearing a mask, nor did he ask whether I'd prefer it. We're in the 2nd year of the C-19 pandemic and both my husband and I have been exceedingly careful in limiting our contact with others. We trust science and have had both vaccinations and are past the two-week period after that may help resist infection, or I would have sent JD packing before he ever got started. I'm glad I didn't have to. I enjoyed our discussions throughout the day, even hearing why JD's not keen on getting vaccinated. I disagree with him and hope he comes around. To end on a high note, I loved learning that JD and Hardy (Hokema; the owner) are dog people, as are we. JD and I shared rescued dog stories as our dog, Bufant, wandered in and out of our cabin. Dog people rock, as do thorough technicians. This means those 5 stars in my rating are doing double duty. Job well done, JD. Thanks!