Desiree Teixeira
Two words: Loaner Fridge! 🤯
Where other appliance stores failed us, Nichols went above and beyond!
We really needed a black stainless steel side by side counter depth fridge and everywhere else was going to take anywhere from 2 weeks to a month. We had already given up and ordered something else online from Home Depot when we came across Nichols and their amazing team!
It was all so easy and convenient! I was able to do the whole transaction over the phone without having to go in person and waste 2+ hours in store like we did at another local place. 🙄
Derek, whom I first spoke with, right away mentioned they'd give us a loaner fridge during our short wait for our new fridge and I was taken aback! A loaner fridge? The thought never crossed my mind, but how wonderful! I also spoke with a Dakota who was just as friendly and helpful as Derek and a couple of days later they brought us the loaner fridge on the day and time we had set and then less than a week later they brought and installed our new fridge without issue and great service, again on the day and time we had discussed - no waiting between a time frame of multiple hours - just a call as they were about to head over to make sure we were here at the time we agreed and then showing up 30 minutes later!
I'm recommending everyone I know to Nichol's! I don't remember everyone's names that helped, but Thank you again to everyone there!
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Two words: Loaner Fridge! 🤯 Where other appliance stores failed us, Nichols went above and beyond! We really needed a black stainless steel side by side counter depth fridge and everywhere else was going to take anywhere from 2 weeks to a month. We had already given up and ordered something else online from Home Depot when we came across Nichols and their amazing team! It was all so easy and convenient! I was able to do the whole transaction over the phone without having to go in person and waste 2+ hours in store like we did at another local place. 🙄 Derek, whom I first spoke with, right away mentioned they'd give us a loaner fridge during our short wait for our new fridge and I was taken aback! A loaner fridge? The thought never crossed my mind, but how wonderful! I also spoke with a Dakota who was just as friendly and helpful as Derek and a couple of days later they brought us the loaner fridge on the day and time we had set and then less than a week later they brought and installed our new fridge without issue and great service, again on the day and time we had discussed - no waiting between a time frame of multiple hours - just a call as they were about to head over to make sure we were here at the time we agreed and then showing up 30 minutes later! I'm recommending everyone I know to Nichol's! I don't remember everyone's names that helped, but Thank you again to everyone there!