Ferguson Home

The store was empty and we barely got help from a salesman sitting at his desk. We were shopping for our bathroom vanity, toilet, lightings and accessories. And decided to stop by Ferguson for the quality and design of their products. And all we got from the salesman was his business card and told us to call when we decided to go ahead, we would if he would ask us for more infos of our project or what we were looking for. At least, we were greeted and welcomed by a nice lady receptionist.

We ordered appliances, plumbing fixtures, and a steam shower from Ferguson for our fire rebuild in St. Helena. We moved in to the house only to find the dishwasher wouldn't work. Rather than their acting to resolve the issue, we were passed off to the manufacturer. It's been three weeks now and we might get a service technician out to see what the problem is this week. Then, we'll probably have to wait for repairs or a replacement. Ferguson's inability to step up for a product that didn't work from the outset is awful customer service. We purchased the product from them not the manufacturer. The steam shower control unit was finally replaced after months, and the refrigerator already has a torn door liner. Ferguson may not be responsible for shoddy products, but they are responsible for recommending and selling shoddy products. When something goes wrong, they should step up and advocate to get things right, rather than placing the burden on their customers. There's no way we would ever purchase anything from them or recommend them to others. UPDATE The technician arrived and informed us that the problem is that the Ferguson installer incorrectly wired the unit, which destroyed the control board, which now needs to be replaced. More delays and my more patient wife is going to reach out to Ferguson again to see if they're willing and able to get us a new dishwasher.