Pearson's Appliance

My sister was in the market for a new fridge since hers had just died. I drove to Napa and picked her up and walked in knowing what I wanted to show her as replacments. She is visually impaired so we had to make it as easy a transition as possible. I showed the sales person George what we wanted to look at and he politely showed us the available products. After her touching and feeling what she was comfortable with, we asked about delivery, haul away and installation. It had an ice maker. I checked all the things needed for the install and set the appointment for 3 days later. Delivery and installation went well and quickly enough. She felt safe and assured by the installer. He told her he had been doing that job for 15 years. After it was all said and done fridge was installed, it is keeping everything cold and making nice ice cubes. She loves the bottom freezer and had figured out the fridge feels much larger than she had anticipated. Thank you Pearsons Appliances for all your assistance.

Our beloved refrigerator had a good run but sadly went kaput! We are so glad we chose Pearson’s Appliance in Napa. We will return to purchase all of our future appliances because they stood by us and made sure we were happy with our purchase. Pat Pearson’s father started the business over 70 years ago and currently, with three stores and four generations later, they are still going strong. In fact, his grandson was wheeling in a washer when we were there and asking grandpa where to place it. PRODUCT They have a good selection of brand name appliances. Choose basic functionality, energy efficient, and/or luxury appliances. SERVICE AND KNOWLEDGE This family run business cares about giving top notch, personalized service. Seriously, it was so refreshing. They understand the products they are selling, give honest feedback, and take all the time with you that you need. Big box stores and online purchases will not go to bat for you and your family like a locally run business. Our vision blurred and our eyes crossed from an overload of information about refrigerators - if it wasn't for their help, we would still be looking over at one gray fridge after another with a glazed expression. DELIVERY Pearson’s work ethic and level of service continues during delivery. I learned that all of their delivery guys are employed by Pearson’s They handled the appliance and our house’s surroundings professionally and with care. They were personable and it was a pleasure to welcome into our home. They even installed the icemaker as a courtesy for us, which was not included. CONCLUSION I cannot say enough how refreshing it is to find a business that actually cares, can have a conversation, and give excellent knowledgeable service. It lifts my spirits. Thank you Pearson family for what you do!

Pearson’s is what businesses should strive to be. Pat is honest and knows how to keep customers happy and coming back for business. I am happy to support companies other than Home Depot and other big box stores. Customer service at Persons is what use to be the norm but now is a rare occurrence. Everyone who works there is helpful and knowledgeable. Purchased a range and dishwasher without incident.