Millbrae Appliance Inc.

Simply great customer service. Michael and team worked with us all the way through to make sure we knew the pros and cons so we could make the right choice, and the prices were competitive with all the other vendors we looked at. Install was quick and easy and well done. Happy to have a local family business that we can start a long term relationship with.

I want to say special thanks to Toby for going above and beyond on making sure i was taken care of. We had an emergency situation today where a fairly unusually sized double oven we ordered from another nearby appliance supplier (airport appliance) was effectively destroyed during shipping. With thanksgiving coming up and a non functional oven at home we were caught in quite a pickle especially with plans to have many guests over for the holiday. Trying my luck with other nearby big box and local suppliers i was unable to find anyone that could get the oven i needed in time. Last night i saw that Millbrae appliance happens to carry the exact same oven we lost so I planned to call in the morning. I explained the situation to Toby and with zero hesitation he immediately understood the problem the began to tackling it. He confirmed that they had it in stock and was even able to squeeze us into their delivery schedule for that very same day! This is easily the smoothest and most professional experience I've had purchasing appliances over the years. Once again enormous thanks to Toby for rescuing thanksgiving and making what i though was impossible possible, all without compromising and for a price that was better than my original. I will be sure to consider Millbrae appliance first for all my future appliance purchases.

I spent over $35,000 on high-end appliances from Millbrae Appliances, and what I got in return was absolutely unacceptable. When the delivery arrived, they dumped everything in my garage like garbage—no care, no organization, just chaos. I called to complain, and instead of taking responsibility, I was told that “the big-shot owner himself delivered it, so that’s just how it is.” What kind of business justifies poor service because the owner did it? Whether it’s a delivery driver or the owner, this kind of disrespect toward a paying customer is outrageous. If you're spending this kind of money, expect zero aftercare, zero professionalism, and zero accountability. Try calling them—see if you get treated with any respect. I wouldn't recommend this place to anyone. Total disappointment.