SK Lavery Appliance Company

We purchased a GE refrigerator 8 months ago with a 5 year warranty. (9/27/2025) I started noticing tiny icicles on the freezer ceiling? Also, when the refrigerator door is pushed shut, it would pop the freezer door open. Yogurt, in the back of this 8 month old refrigerator, is frozen? Our rescue cat literally came to our rescue. He’s so smart. He jumped from the counter to top of refrigerator. I went to reach up to pet him, and I felt cold freezer air, spewing out. I opened the freezer and ran my hand over the gasket area in the door. It’s WARPED. The freezer seal is non existent. I have all the paperwork, and I hope I don’t have to endure false promises like other reviewers have expressed. UPDATE: I called the Newington store and a human answered. He transferred me over to a woman in parts and service, who also answered right away. Apparently I’m still under manufacture warranty. They are sending someone to put in a new gasket but I’m wondering what we do with frozen food while that’s happening? Also, why is the refrigerator freezing food and how does that fit into a repair instead of a full replacement? We shall see May 21, 2026. Kudos to Newington store. Also, I did get a call from Glastonbury so it seems like they’re listening to reviews. Don’t count them out yet. Thank you to everyone doing the right thing and I am 💯 sincere in that statement-

Highly recommend not using this small business. I don’t normally say that and try my best to support all local businesses. I had a new build going up and purchased all my appliances from SK for a little more than I could have gotten them elsewhere because of the awesome policy of installing certain appliances. However, they came and successfully hooked up zero of the appliances. When I reached out to the team, they understood and even offered to come out to fix the issue. Next day I got a call back from Alex from Glastonbury saying no one will be coming out. Outrageous way of handling business and I am incredibly disappointed in SK. My family that all lives in Glastonbury has historically purchased from SK, but after this experience we will be taking our business elsewhere.

Worst customer service ever! Bought 3 new appliances from the store in Glastonbury on June 14. After delivering and installing my appliances I found out the tray rotator in the microwave was broken. Called and talked to Dave and also sent e-mail with the photos for the part we needed. It took 3 weeks for us to receive the part to find out they ordered the wrong part. When I called I was upset and told the guy the part they had sent was the wrong part. He told me I need to contact someone in Newington because they were the ones that ordered the part. Tiffany from the Newington store was very helpful and I am hoping she will help me get the issue resolved. Every single salesman in the Glastonbury store is not willing to help, they are rude and don’t care. My experience today left in awe of how they treat their customers. I was told I talk too much, then he puts me on hold without even telling me. all I was asking is for a solution to my problem, every time I try to talk he will interrupt me. I know have been calling often to find out the status of the delivery of the part and all they say is that the part was shipped there is nothing they can do to help me out or to look when it would be delivered. Since they sent the wrong part we are back where we started still with a brand new Microwave that does not work properly because is missing a part.I went to this business because I wanted to support them versus the big box stores but their poor customer service and lack of quality control left me without any desire to do any further business with them. You can do better S.K. Lavery

We had to wait for 8 days before someone finally came to address our maintenance issue. However, the technician spent just 1 minute observing the problem before telling us he needed approval and then left. If you still want to buy from this company ( S K Lavery), I strongly recommend against purchasing their extended warranty. Instead, consider paying a little more to buy from a local place with professional service. The level of customer support and guidance provided by this company is truly disappointing. We've experienced similar issues since making the order, but now we have to live with it. Save yourself the frustration and choose a company that values its customers and provides reliable after-service support.