East End Appliances

Absolutely terrible experience. I have been without a working refrigerator for almost a MONTH, throwing away groceries, spending hundreds eating out, and constantly being fed excuse after excuse. The only thing consistent about this company is the disappointment. What makes it worse is the lack of communication and urgency. I have had to repeatedly reach out for updates just to be told “another delay” after already waiting weeks. Promises were made about delivery dates and repairs, yet somehow every time the date comes, there’s another problem. At this point, it feels like customer satisfaction means absolutely nothing to this company. A refrigerator is a basic necessity, not a luxury item people can casually live without for a month. The fact that a customer has to chase down answers while dealing with spoiled food, inconvenience, and extra expenses is ridiculous and unacceptable. If you value your time, money, sanity, and groceries, I would strongly reconsider doing business here.

*please read full review**Rose and her sons seems to be very nice and do try to help however they are a little deceitful. I purchased a fridge which never worked Rose charged me to replace another fridge asking me to pay another $500 and promised me that will fix the second fridge. She not reneged and stopped answering my calls. I now plan to take them to court and if there are others who want to join me I am more than willing to help. I really want Rose and her sons to take ownership of the issue and not cheat people - Regards, pav

The first washing machine came that was exactly like this one. They replaced it with the same exact model and it does the same exact thing that the first one did. She promised to take care of this and it is been months and she has done nothing. Her son and nephew brought the second machine to the house as soon as they left we put it on and this is what happened. We immediately sent her a video . She was paid in cash I have the receipt that states 90 days and anything anytime as long as I keep my receipt. My son was buying appliances for his apartment building which he hasn't tried yet because it's under construction and he had an electrician install the stove and my son said it didn't work and she said he didn't know what he was doing . I am currently filing a complaint with Department of Consumer Protection. It's funny because I did read the reviews and I said to her you don't have good reviews and she said oh you know all it takes is one or two people to be upset and they try and ruin your business well now I know why I trusted her and I trusted her sons.