Kitchen Restock

I ordered x13 cases of x12 green charger plates from this company and was initially sent the incorrect item. They told us we would need to return the correct item before they would send us our correct item so we carried the heavy cases back to a shipping location to return. We received part of our order from them a few weeks later but it was only 52 of the 156 pieces we had ordered. When I called to have the remaining pieces sent to us they refused and told us the best they could do was have us return the heavy boxes for a refund (2 weeks before our wedding). They said their website is incorrect and that the cases are only x4 plates each even though the ones that arrived were in cases of 12 and their website still shows 12 months after our order. The manager was extremely rude to me when offering the resolution. Upon coming to the BBB website to report them I noticed they are also falsely claiming they have an A+ BBB rating when they actually have an "F." This company has just significantly increased the stress of putting together our wedding and there needs to be action taken to protect others against this company actively committing fraud.

Ordered a part that was on backorder and was given a ship date. That date passed with no update. After emailing, nobody could provide any information. I called the manufacturer directly and was told they had the part in stock and could ship it immediately, but something with AllPoints was holding it up. Maybe it was a billing issue. When I called KitchenRestock, they admitted the delay was on AllPoints and even said if I wanted to cancel the order, the refund would first have to be approved by AllPoints and could take several days. I told them their issue with AllPoints has nothing to do with my business with their company. Customers should not be held hostage because of a supplier problem. Poor communication, poor accountability, and no real control over their own orders.