Lizie
This review is about this company’s communication and lack of professionalism.
I placed an order on April 13, 2026, after being told that my shipment from Italy would arrive within 5–6 weeks. I paid the invoice in full, and the salesperson, Anthony, told me he would keep me updated as soon as the shipment left Italy.
12 weeks later, I still have not received my order.
When I asked why it was delayed, Anthony at first told me my shipment was on the water so be patient. weeks after He then referred me to Wendy in the logistics department.
Initially, Wendy seemed more transparent. She told me my shipment was still sitting in Rome, even though Anthony had previously told me it was already “on the water.” had been moved to a second container instead of the first one, which caused the delay. Unfortunately, that was the only useful information I ever received.
From that point on, every update followed the exact same pattern:
1. I had to call Wendy and explain what information I needed.
2. She would tell me she would “get back to me as soon as possible.”
3. After hearing nothing for a week, I would have to call again, only to hear the exact same response: “I requested that information from another department, and I’ll get back to you.”
This happened over and over again.
I remained patient for 12 weeks because delays happen. What finally exhausted my patience was the complete lack of communication.
Wendy specifically told me my shipment was finally on the water and should arrive between June 29 and July 3. I waited based on that timeline. When those dates passed, I received no phone call, no email, and no text explaining what happened.
Knowing the July 4th holiday was approaching, I called on Thursday, July 2 at 9:00 AM. Another representative told me Wendy was at a demo and assured me she would call me back ASAP.
She never did.
Instead, after I waited 5 days I received a text message saying she would contact me the following day. There was no apology, no explanation, and no actual update about my shipment.
This is an order worth over $20,000. At that price point, I expect basic communication and accountability. Instead, I constantly had to chase them for information that should have been provided proactively.
The communication throughout this process has been extremely disappointing. I would strongly encourage anyone considering doing business with this company to think carefully before placing an order. Based on my experience, I would not do business with them again. What should have been an exciting purchase has turned into an incredibly frustrating and exhausting experience.
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This review is about this company’s communication and lack of professionalism. I placed an order on April 13, 2026, after being told that my shipment from Italy would arrive within 5–6 weeks. I paid the invoice in full, and the salesperson, Anthony, told me he would keep me updated as soon as the shipment left Italy. 12 weeks later, I still have not received my order. When I asked why it was delayed, Anthony at first told me my shipment was on the water so be patient. weeks after He then referred me to Wendy in the logistics department. Initially, Wendy seemed more transparent. She told me my shipment was still sitting in Rome, even though Anthony had previously told me it was already “on the water.” had been moved to a second container instead of the first one, which caused the delay. Unfortunately, that was the only useful information I ever received. From that point on, every update followed the exact same pattern: 1. I had to call Wendy and explain what information I needed. 2. She would tell me she would “get back to me as soon as possible.” 3. After hearing nothing for a week, I would have to call again, only to hear the exact same response: “I requested that information from another department, and I’ll get back to you.” This happened over and over again. I remained patient for 12 weeks because delays happen. What finally exhausted my patience was the complete lack of communication. Wendy specifically told me my shipment was finally on the water and should arrive between June 29 and July 3. I waited based on that timeline. When those dates passed, I received no phone call, no email, and no text explaining what happened. Knowing the July 4th holiday was approaching, I called on Thursday, July 2 at 9:00 AM. Another representative told me Wendy was at a demo and assured me she would call me back ASAP. She never did. Instead, after I waited 5 days I received a text message saying she would contact me the following day. There was no apology, no explanation, and no actual update about my shipment. This is an order worth over $20,000. At that price point, I expect basic communication and accountability. Instead, I constantly had to chase them for information that should have been provided proactively. The communication throughout this process has been extremely disappointing. I would strongly encourage anyone considering doing business with this company to think carefully before placing an order. Based on my experience, I would not do business with them again. What should have been an exciting purchase has turned into an incredibly frustrating and exhausting experience.
