EZ Furniture Sales & Leasing

If I could give EZ Furniture zero stars, I would. This business recently absorbed accounts from RENTown Rent-To-Own, transferring customer accounts over to EZ Furniture without giving the actual customers a single heads-up. Nobody was notified until after private account details had already been handed over and EZ Furniture started blowing up phones and emails. Lack of Flexibility During Hardship: This company has shown an absolute lack of understanding or flexibility. When approached to discuss a severe family medical crisis and find a reasonable payment compromise that could work for both parties, management completely refuses to have any sort of respectful dialogue. Instead of working with people experiencing major life hardships, they immediately jump to a cold rigid ultimatum demanding the merchandise back immediately and wont accept anything else. Broken Communication & Aggressive Tactics: Their collection tactics are relentless at best. They engage in constant phone calls, texts, and emails all day long demanding an immediate response. • The Catch-22: They will tell you your account is significantly past due—even right after explicitly granting two separate extensions meant to help you be current. • The Information Blackout: Despite the constant demands for money, they fail to and refuse to provide a clear, breakdown of what the past-due balance actually is or the exact required payment amount via text, email or during a phone call. • The Process: To get a clear answer on what is owed, they want you to drop whatever you are doing—regardless of caregiving responsibilities, your personal life, or work schedule—to drive down to the store to speak to them in person right then. Ignored Communication Boundaries: To make matters worse, I was a customer of theirs in the past, and when I returned those previous products, I explicitly revoked permission for them to contact me. They ignored that boundary entirely. Even after being told to stop, the aggressive attempts continued. Bottom Line: If you want to deal with a company that handles account transfers without notice, ignores direct communication boundaries, creates massive billing confusion, and shows zero flexibility to families going through the hardest moments of their lives, look no further than EZ Furniture in Pocatello. Everyone else should stay far, far away.

Anthony did an amazing job by helping me over the phone to get approved for these amazing couches I got from them! They traveled all the way today to Idaho falls . The guys that delivered them were so nice ! I definitely recommend these guys , amazing customer service and very professional. Thank you guys for helping me out !

These guys are the best. The only people who are disappointed are the dummies who’s don’t read the contract. I’ve had a 100% payment history on EVERYTHING I have. I have purchased almost every piece of furniture from them because I couldn’t afford them outright. Working two jobs they still work around my schedule. 10/10 customer service 10/10 delivery service 10/10 products 10/10 management. Thanks for always taking care of me. ~ C.P.

I didn’t even realize there was a place with furniture over on Garrett Way in Pocatello. I was greeted by Christine, friendly, helpful but not pushy. I asked a few questions about a couch and loveseat. She was informative and also showed me other options they could help me with. She wrote down what I was looking for and told me she would pass this onto Anthony that could look into what I was wanting. He was out on a delivery at the time, but I did hear back from him that same day. I was impressed with him getting back to me in such a timely manner. Anthony has been very knowledgable and helpful in my search for furniture. Thanks again for everything and I will highly recommend your place of business.