Camden Appliance New Sales & Service

Had this company install a washer and dryer at my home today. I wasn’t home during the installation, but my girlfriend was. Shortly after the installers left, one of the employees, Bobby, texted my girlfriend from his personal phone number and asked, “So my guy wants to know if you are single.” Her phone number was provided solely for delivery and installation updates. Using a customer’s personal contact information to send messages like this is completely unprofessional and inappropriate. I called the company and spoke with the manager, Jerry (if I remember his name correctly). His initial response was simply, “That’s weird.” He said he would remind the employee of company policy. After I expressed that I didn’t think that was an appropriate response, he said the employee would receive a write up, but would not be let go. The installation itself was fine, but this experience left us very uncomfortable. Customers should be able to provide their phone number for service without worrying that an employee will use it for personal reasons afterward.

I can't speak highly enough about the Camden team. I came in looking to replace a washer and dryer in my shop. They found me a great Speed Queen set to fit our needs and last long term. Their delivery team also went way above and beyond. Our old machine was huge and bolted down. They busted their butts getting that thing out for us. Absolutely went above and beyond the call of duty to help us out. Only place I will buy our appliances going forward.

Recently purchased our washer & dryer through Camden's and we had such a great experience! Tucker was our salesperson and definitely knew what he was talking about with the brand we were looking at, and able to offer helpful information/tips. We didn't feel pressured into upgrades or things like that. Prices were very fair. Installation was quick -- unfortunately I did not catch the name of the 2 gentlemen who came out but they were friendly, efficient, and did a great job. Looking forward to buying our future appliances here; it was an excellent experience compared to previous purchases we have made through big box stores, and of course, always nice to support local!

I purchased a (NEW) refrigerator and oven from Camden’s in Niles, MI on March 16, and they were delivered and installed on March 21. Within less than two weeks, by April 3, the refrigerator completely stopped working. This is completely unacceptable for a brand-new appliance. No customer should spend this kind of money just to have a major appliance fail almost immediately. After discovering the issue, I contacted Camden’s expecting a prompt resolution. Instead, I was met with frustration, lack of urgency, and no real accountability. Meanwhile, I’ve been left dealing with spoiled food, inconvenience, and the stress of not having a working refrigerator for my family. Let me be clear — this is not normal, and it is not okay. When a company sells a defective product, especially one that fails within days, it should be replaced or refunded immediately without putting the burden on the customer. The oven I purchased in the same transaction works fine, but that does not excuse the fact that Camden’s sold me a defective refrigerator and has failed to properly resolve the situation. At this point, I feel forced to pursue a chargeback through my bank due to the lack of resolution. I would strongly caution anyone considering Camden’s to think twice. Customer service doesn’t end after delivery, and based on my experience, Camden’s does not stand behind the products they sell.