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I've tried to call for information on parts for Wolf Hood accessories and I can't even talk to a real person. If you walk through the prompts to inquire about appliances it takes you in a loop back to the main menu. If you select 0 for an operator it hangs up the call. I will pay additional shipping to order out of state or visit NFM before I waste more time on this.

Not one to leave many reviews, but it's not hard to have some decent customer service skills. Like several other reviews, be sure to present yourself in a fashion that looks as if you have the money to buy at the top end. Went in to look at buying an entire set of kitchen appliances and got the cold shoulder. Worked with one gal who said she would write up a cost sheet for us and never heard back from her. Went back in to the store and talked with the manager who was also going to put together a cost sheet, but never got anything from him either. The third time i had to make a trip in i finally got a gentleman that wanted my business and worked hard for me. (unfortunately he is no longer working at Factory Direct). We received our appliances and needed some additional trim kits and was going to have them come out and install. Thankfully the gentleman that helped us was still around and got us set up. Due to construction falling behind we weren't able to install on the regularly scheduled date. When i called back to get this rescheduled i found that the gentleman that had helped us was no longer there. I then was transferred to the manager.... same story different day. Asked to have him call me back and got no response. Had to call in a second time and left another voicemail. This time he had another gal call me back. Own you management position and do the right thing. Again, customer service isn't hard. Very disappointed in the management and customer service of this store. A couple days later: I did get a call back from the manager of the store and he apologized. I do appreciate him calling and owning up to how poorly the transactions had been handled. Hopefully in the future situations like this don't fall through the cracks for others.

Excellent service, reliable prices.. I've now bought every major appliance we have from them over the past 30 years. Each contact we've had was knowledgeable, polite, and never engaged in an upsell. We described the parameters of what we wanted, they showed us an appropriate set of choices, answered our questions and we've uniformly been happy with the outcome. When we needed service or delivery. The persons who did it were polite, knowledgeable and effective. Five stars, no reservations.