Ferguson Home

Great service and attention to detail. All of their brands are top quality and we have been very happy with our new kitchen appliances. The installers are fast and efficient; they even come out to your house to measure first to make sure everything fits. Only thing I wish they’d offer is direct connections with contractors in case any major adjustments need to be made before the install, and ensure everything is up to code.

I made a large purchase with them in 2021 for my new home. Included in that purchase was a very expensive BlueStar range. I am now having problems with it and they will not service BlueStar appliances. They claim to service them but do not. Beware of buying anything from them. *Edit - I was contacted after my initial review and they agreed to send a technician to my home. He was able to diagnose and repair the problem. Additionally, he was able to fix the convection fan which never worked well from the beginning. My wife attempted several times to get them out in the past to fix the fan but was told that they do not service BlueStar. We now know they do, you just need to talk to the right person. Unfortunately we are now past the warranty date so it remains to be known what will happen with that. Update 5/14/24 - As of now we have not been charged for anything. Which in my estimation is the correct thing because if we would not have originally been told they do not service BlueStar, it would have been fixed during the warranty period. In short, it took writing a negative review but once I did they quickly responded and they did the good and right thing. Thank you Chris

Rude People! Don’t bother stepping foot in this place! Extremely Rude manager or so she said she was? She had curly longer hair but I forgot her name. I called and said I was in traffic but on my way to see lighting and asked if you carried the brands I was looking for. Yes, I got there right before closing but just wanted to look real quick and run out. It was 10min til 5:00 and she had already locked the door then opened it but rudely stated it is 8:00 minutes until 5:00 pm and I told her I know exactly what time it is! No hello or merry Christmas or can I help you? I quickly looked at all the lighting and actually found one I was interested and was about to walk down and ask her about it when she rudely came up there and shut all the lights off and told me I had to leave. I told her I was leaving anyway and that I was done but had a question about a light and she told me she was not going to bother anyone in the store because they have been working hard all day. Really? So you could not write down the information and say someone will get back with you tomorrow with the information? I asked if she was the owner and she laughed and said close enough! Well the real owners need to know how she is treating customers because if she treats everyone that walks in the door like this then they won’t have any business soon! I won’t be buying anything here now after the way I was just treated! This is appalling especially at Christmas time that someone would be so mean and rude and down right nasty to a potential client who just wanted to look real quick 10 minutes before they close. I’ve had numerous other lighting places stay later than the time they close helping me and were very nice and didn’t once complain or treat me like this and I told them I appreciated their time. I’m a business owner so I would want to know if someone was treating my clients this way. I will tell everyone I know how rude these people are! Without Customer service you have no business! The customer is always right. Clearly this lady has serious mental issues or she’s just one unprofessional hateful person!

This is more a review of the appliances purchased here for a new home rather than of the store. The GE Monogram line is not recommended. The large built in fridge ice maker is so loud that we have turned it off. It’s been replaced once and another replacement is on order. The drawer microwave is particularly horrible. Already replaced one and the replacement is loose in the opening. The dish washer also makes a loud noise after it finishes and the door has to be opened to make it stop. The bar ice maker makes great ice but the door is lined by white plastic which is unsightly. The double oven, cooktop and bar fridge are nice. Overall the quality of this line is suboptimal and I don’t recommend it.