Ferguson/jd Daddario

I had a very disappointing experience at this store. I came in with photos of the parts I needed, showing them clearly from all sides. Unfortunately, the staff seemed completely unprofessional and uninterested in helping. No one knew what the parts were, and they didn’t even want to engage in conversation to understand my request. After a long time, someone reluctantly went to get the parts. He brought them back, put them down, and barely sorted them. The process was extremely slow and disorganized. In the end, I was left with the parts and a printed receipt—no packaging, no bag, nothing. The customer service was terrible, and the staff’s lack of product knowledge made the experience even worse. Overall, I would not recommend this place for anyone looking for plumbing supplies or decent service.

We came here 5/2023 as we needed to replace our kitchen faucet. The sales rep was helpful, not pushy and told us the Kohler products in box stores were inferior to showroom stock which we had heard elsewhere. So we spent a little more & ordered the model we liked and had to wait 2 weeks for shipment from Kohler to our house. Last week the faucet started leaking (less than 1 yr) from the handle valve and our plumber said the cartridge is bad. I called Kohler yesterday and they will ship the cartridge under warranty, I called Ferguson and they don't stock the cartridges. So now I cannot use my kitchen sink or dishwasher as water had to be shut off, what good is a showroom if they do not have the products or replacement parts. Shame on Kohler!!

I couldn't possibly be more pleased with this company. The staff at the Lynn location is always welcoming and attentive and the showroom is beautiful. I have worked specifically with Brendan and Mark and they have been extremely helpful and a pleasure to work with. Their response time is quick if not immediate, they are always friendly and professional, they make sure I get exactly what I need as quickly as possible and products arrive well packaged and protected. After my recent experience with Ferguson (plumbing, accessories and lighting) I wouldn't think of going anywhere else!

I have had good luck dealing w/them. Sometimes things arrive damaged, sometimes a delivery date is missed by a day. It certainly isn't a conspiracy to make your life miserable. I don't buy a ton of things there, but my experience has always been good. I will note that one time I was buying a shower stall and Home Depots regular price was better than the contractor price that they charged by about 20 percent. I mentioned this to them and they gave me the lower price, but if I wasn't on the ball I would've paid the extra. So always double check their prices