Keeven Appliance

I scheduled a service appointment for my Speed Queen washing machine with Keeven Appliance and was given a service window of 8:00 a.m. to noon. At 9:04 a.m., I received a call stating that the technician had an “emergency” and the appointment would need to be rescheduled. Homeowners arrange their schedules—and often miss work—to accommodate these service windows. Last-minute cancellations are unacceptable and demonstrate a lack of professionalism and respect for customers’ time. Based on this experience, I will not use this company again and cannot recommend their service.

Charged 20% more than competitors for new dishwasher, promised 2-3 days before merchandise would be in-house, ended up taking a week, called to schedule installation...called again the following day to cancel it. Seems they picked up the wrong unit, several more days to get the correct unit, scheduled installation AGAIN, promised installers would call 15-20 minutes prior to arrival. Instead, they called early-morning-of & tried to move the install time up. I returned the call, informed them that it would be OK to arrive 1/2 hour earlier ...ended up arriing 45 minutes late WITHOUT calling to notify us they were on the way. Believe it or not, I was still OK with everything that happened up to this point. BUT, when they finally arrived, they completely ignored my installation preferences & began instructing me on absurd accomidations they preferred. That was it...I was done!