Drimmer's Electronics

We needed to replace a 25 year old built-in Monogram refrigerator. Our salesman, Shaya, was very helpful and responsive in finding us a replacement. Drimmers sent a crew to confirm that the replacement could be brought up to and in our apartment -- which it could not. Shaya then explored other alternatives with us and we ultimately settled on a Sub-Zero with the same footprint but which could be partially disassembled in order to bring it into the apartment. Drimmer arranged all the details and the installation was ultimately a success. And for all of this, the Drimmers all-in price was the best available, with no hidden extras.

I bought a new $12000 Wolf microwave oven from Drimmers. They took a long time to deliver it and when they installed it, it was a broken old model that didn’t work since day one. When I called them, they refused to change it and wanted to have it fixed. I told them I should not have to fix something brand new abd so expensive. I had to call the Subzero corporate offices and ofcourse they did change it inmediatelly. When I saw the new microwave I realized the one Drimmers had installed was a very old model. Drimmers is NOT a very trustworthy company. I will never buy anything from them again.

When I renovated my kitchen back in 2013, I had a great experience. So when my dishwasher went kaput a few months ago, I went right back to Drimmers. First off, they accommodated my tight schedule that day, squeezing me in before I had to leave the house for a few hours at 2pm. Huge. Second, it was a complicated installation as I had an existing wood panel that did not truly fit the new washer. It sort of fit but took a LOT of adjusting. (So much adjusting that just when we thought we had it right, we didn't, and Alex--the amazing technician--had to come back at 8pm ON A FRIDAY NIGHT to make one small adjustment to make it work.) I was SO thankful for this (and for sure thought he would not come back and I wouldn't have blamed him) because the new washer was stuck WIDE open and would have driven me crazy until Monday when someone could come back. 5 stars. Alex deserves a medal for his kindness and dedication.

They used to be the greatest appliance dealers.. not anymore… I am a repeated customer for many years Things changed there… Worst customer service ever Purchased 4 new appliances on May 30th 2025 A GE fridge ,stove microwave and a dishwasher . When the delivery arrived, asked the foreman to be very careful on the wooden steps . Especially with the fridge Instead of picking it up, they were dropping it from Step to Step damage the railing damage the steps and the ceiling. The steps are 44 inches wide The fridge is only 36 inches wide Plenty of room to play.. Immediately called the store Spoke to the sales person.. Instead of having empathy, he was yelling and telling me he did me a favor that he deliver it fast. And I told him about the damage .. the answer was Go after the shipping company. And hanged up the phone That was just the beginning.. The suffering just started.. Plugged in the fridge.. the fridge didn’t stop running for few days I called the store spoke the manager Was told that how Supposed to work Seems odd ..I called GE.. was told by the representative It’s not how it supposed to work Called back to the store asking to replace the fridge They wouldn’t take back After many phone calls they agreed to send a A technician .. Finally after one week The technician showed up.. He right away said the fridge is not good… I called the store… The manager told me let the Technician fix your fridge. I refused and I said I bought a brand new fridge I don’t need it to be fixed. I need to be replaced.. She said no. And I said no problem. I will call the credit card and cancel the charge… Then she agreed to replace the fridge Till today still running after them for the damage, the delivery people done to my home. My next step is probably to dispute the charge for the damages. They have done to my house… Be aware when you buy cheap Come with a price of damage and Aggravation