Orville's Home Appliances

Fridge is good but during the delivery, the employees back into our vehicle and didn’t report it. Very disappointed. I wanted to provide an update. It’s been a week and still no answers from Orville’s or their contractor. I keep getting the run around. The damages to the vehicle are just under $5,000. Seems like both companies do not want to take accountability for the incident. Product is great but I would advise choosing another retailer for appliances.

I recently bought myself a dryer because my old one was squeaking when it would run & was on its way out as it needed multiple runs to dry a load. The seller in the store Christopher was fairly friendly & easy to work with but delivery took longer than I was originally told when I first started looking at buying one. I was told it could be delivered within 1-2 days after purchased. Except I waited a week before first delivery day was open. LIE NIMBER 1…but Ok not a huge problem -mine still works right ? Then delivery day comes, the window of delivery given was between 1230-230p mine didn’t come until 245, ok again no big deal not that far off , except the delivery guy was short & rushed, he had a young/child with him as his partner for delivering (again no big deal could be to get early experience…) I was also told when I purchased the new one, that the hosing /vent would be replaced & when I asked the delivery guy (the adult) about the hosing & that he was going to replace? He said oh “no” that my “hosing is way too long, they only replace up to 8feet” & that I’d “have to hire a hvac company to reinstall vent hosing to be snug to ceiling”very short with responses & almost annoyed. I don’t have a man in my life or this house who can do things; I’m a single mom of 3 kids. I have to pay people or learn to do things myself … buying a new dryer I thought & was told they would take care of the loose hosing to my dryer. NOPE LIE NUMBER 2. Then he leaves without even saying everything is set etc. he had me sign but was then was going to check the vet blowing outside (they run dryer for 40 mins after installation to burn oils apparently) but he went out to check the vent & never came back. Just left. Apparently we were the last stop of day so he was eager to leave except I paid just as much as everyone else & deserve a good delivery experience, not have it rushed. I used dryer once to dry my newborns load (small load/small clothes) & it dried fine, I ran it a second time with another small load of whites & it didn’t dry, there is a code on dryer “d80” when I look up what this code means it says there is a blockage somewhere of 80% or more & could be a fire hazard so it shuts off. Odd when the delivery guy was supposed replace hosing & check the airflow & never came back inside. I called Orville’s & was transferred 4 times & everytime nobody knew who I was or what department I needed … so I repeated my issues 4 times & finally the lady tells em tomorrow delivery can stop by & take a look. So here I sit & wait with no dryer & a house of 3 kids. I need a working dryer & washer with a house full of kids& dogs … unbelievable. Not happy at all. & a shame bc I’m a first time customer !! You’d think they would want to set the bar high with their first time customers but nope. Been a headache since scheduling delivery. Orville’s dropped the ball on me !!! Very disappointed & not happy right now UPDATE!!!!!!!! : They scheduled delivery service technician to stop by & “look at the issue” I was having. August was his name this time & he totally rectified the situation. My dryer is so far working as it should & don’t suspect having issues going forward with dryer or vent-hosing.. Thank you August!!!

If it was possible to give less than 1 star I would. My family and I spent over $24,000 on appliances. During the installation, their install team damaged our brand new floor. After reaching out to their service team to reconcile this issue, my family and I were called liars and were told that they were not going to do anything to try and fix the damage they created. Their service team claimed that someone else "must have come in and caused the damage" despite no one else ever being in the room where the damage occurred. I regret ever spending a dime of our hard-earned money at this store when it is clear they don't care about or respect their customers at all.