Electrolux

I recently purchased a Frigidaire FRSS2623AW side by side refrigerator from Lowe’s, and while the appliance itself is known for its spacious design and energy efficient performance, my unit developed an unexpected issue right after installation. For the first 240 hours, the refrigerator was extremely noisy—the internal fan ran continuously and never cycled off. Naturally, I reached out to Frigidaire’s customer service. They scheduled a technician promptly, and Richard, the technician assigned to my case under Electrolux Services, arrived exactly on time. From the moment he stepped in, the experience was exceptional. • He diagnosed the problem quickly and explained clearly why the fan motor had failed. • He replaced the motor efficiently, without any complications or unnecessary delays. • Throughout the entire visit, he walked us through each step of the repair, making sure we understood what he was doing and why. • He was polite, patient, and genuinely kind—qualities that make a huge difference when you’re dealing with a home appliance issue. • He even offered additional tips and information about maintaining the refrigerator for long term performance. It’s rare these days to encounter service that feels both professional and personable. Richard delivered exactly that. Thanks to him, the refrigerator is now running perfectly and quietly, just as it should. Because of this outstanding service experience, Frigidaire earns a full five stars from me. Thank you, Richard—you turned a frustrating situation into one of the most pleasant service appointments I’ve ever had.

This is one of the worst places to deliver tooo!! They don’t give clear instructions how to get checked In and they did not have any one working at front desk that will help you!! I had to keep stopping folks to get help and one guy finally spoke English that could help and I got here at 3pm the one girl told me to come back at 3:30pm I came back at 3:40pm and they told me that the second shift would be here to help me at 3:30pm how can they do that when it is already 3:40pm and I am standing right in front of the receiving office and there are 2 ladies sitting in there watching me and not helping at all!! This company really needs to teach these folks to be considerate of the truckers time and effort and be one time , because if we are late then there’s a huge problem with us and our company and they may make us wait a whole other day to do our delivery !! I have once again asked someone in the office to help and he just brushed me off and said he is not receiving!! This is HORRIBLE!! I have now been here for 1hr and 20 minutes and no one came yet to check me in!! Only good thing is they load very fast and the guy that finally came to check me in was nice!!

I know you're far distance from Massachusetts but think twice before you buy an electroluxe appliance please I have a Frigidaire parent company Electrolux the freezer broke two weeks before Thanksgiving and it is still not fixed are you hearing me I lost my whole Thanksgiving meal because of this Appliance. I will be in closing pictures of the parts that they have sent or delivered that are wrong or broken or damaged brand new freezer under a year old and it's still broken think twice folks about Electrolux