Haywood Appliance - Asheville Showroom

UPDATE: I recommend a different dealer and go with LG! The Haywood repairman brought a new drum for the brand new Speed Queen washer. We inspected it before he installed it and found the same metal burrs in it that we already had in the machine! I heard the repairman say to his colleague, that he was told it was inspected and was good! So, another 2 weeks at the laundromat without reimbursement! We are having a big renovation project done at our house and purchased all high-end kitchen appliances including the top Speed Queen washer/dryer from Haywood Appliance. Two weeks after delivery of the washer/dryer our clothes came out with snags. Two pair of men's dress pants are completely ruined and other clothes have small snags all over. We discovered a metal burr sticking out between where the tub drum meets the base. When the service professional came, he stated that he had never seen a Speed Queen drum look like that before. Haywood said they would replace the drum. We asked for a replacement washer and were denied, even though we have spent about $19,000 on appliances from them. We feel that this washer was not inspected properly, because clearly it would not have passed. We now worry that other problems will occur later. They informed us that they would not reimburse for the damaged clothes or for the expense of the laundromat, even after spending $1500 on a washer! We are sure that no employee at Haywood would accept this washer. Therefore, a customer should not be forced to do so. I hope they stand behind the kitchen appliances!

Thank you to Drew and to the Service Team for getting me up and running when I was up against a hard "leaving town" deadline. Everyone was so helpful and the 5 minute fix was embarrassing at best. Have to say I was vocal about the product giving me problems 7 months after purchase - but ummm more an issue of the male user in the family not emptying his pockets. Thank goodness it was an easy fix for the gentleman knowing what he was doing. Thank you all - and I will continue to refer folks to you and when my stove finally dies I'll be there in a short minute.

My wife and I decided to upgrade our appliances since ours was getting dated. My wife visited the Asheville location and we decided on Bosch appliances. On the day of the installation, we received a call that the technicians were on their way. Then Brandon and Jeffrey arrived and they were a pleasure to deal with. The explained everything they were doing as the project progressed and I was impressed with their attention to detail. Needless to say, the installations were flawless and they checked every appliance to make sure they were functioning properly. Then I was shown how to operate each appliance. They took my old appliances and put all the parts that came with them together since I told them I was donating them and they carefully moved them to my garage. This was a VERY impressive experience from start to finish and I highly recommend this company.