Ferguson Bath, Kitchen & Lighting Gallery

Came in today to look around. I was greeted by Madisyn. She was awesome to talk to and very professional. In todays world of online shopping, it's great to walk into a place and meet a young person that is so positive and professional and clearly cares about their job. As long as Madison is here, you have a customer for life.

Receptionist nothing but rude. Went in to look for shower fixtures… upon arrival I apologize to the receptionist because I knew they were goin to be closing shortly (15 min) and told her I would be quick cause I knew what I needed. She made it very clear that I was not welcome and need to come back a different day. Building a house and will not be buying anything from them. My Husband remodels bathrooms and we will not be recommending them to clients. If you can’t greet people with respect and professionalism, I can’t imagine how you would get treated if you had a problem after purchase.

Went into Asheville store to get grab bars. I have shopped in the Greensboro store often with great success. The receptionist was cold and condescending, no help at all. I know it was going to be a small purchase. I just bought a house here in AVL and had planned to eventually buy several things from F. I’ll just have to go elsewhere. The receptionist really turned me off.

No response from our sales person. We met in person, waited for follow up from her on a question we had. One month, no follow up. I called and left a message and was told it could be several days for a response because she is busy. Waited a week. No response. Called to follow up and couldn't get through to anyone because call volume was high. Its too much of a challenge to work with them, so moving on to another appliance vendor in Asheville.

Let me just say I RARELY give bad reviews. I worked in customer service so to some extent I have empathy, but this place was just completely upsetting. My husband and I came in with our toddler planning on purchasing a gas range and possibly light fixture and sink. We were greeting, but then ignored after for at least 20 minutes. We walked past 4 sales people who didn’t even look up from their computers when we walked by. When the guy finally came to speak to us he was rude, rushing, and condescending towards my husband. It’s like they took one look at us, our age, and our toddler and didn’t deem us worthy of their time or assumed we weren’t planning on spending money when in fact we had plans to purchase much more in the future. Not any more. We will be purchasing all of our items elsewhere now and I will likely never step foot in that store again. I hope they work on commission “BIG MISTAKE”. Moral of the story don’t shop there and if you do dress in a tux, have money hanging out of your pockets and maybe pull up in a limo maybe then you’ll get their time.