HAHN APPLIANCE DISTRIBUTION WAREHOUSE

Great service all the way from the moment I entered the door till we walked out! Paulo was great and got us taken care of matched competitors prices and got us squeezed in on the delivery schedule sooner than expected! Cherice checked us out and was so sweet and offered us bottles of water! Amazing 5 star customer service here!

Went to buy a new stove and microwave at the Hahn Outlet and greeted by Ben. We needed to take the items home today, but they didn’t have any there. He took the time to look and see if the main store had what we wanted and thankfully they did! We came to the main store and made our way to the stoves and our salesman came over, I can’t recall his name because the first impression was drab. He wasn’t personable or very friendly. However Ben was the polar opposite, he genuinely enjoys his job and likes working with the public. Ben is a great asset to Hahn for sure, his service was exceptional!!

Appliance Sale Was Easy, Everything After Was a Nightmare My 78-year-old mother spent over $10,000 on a washer, dryer, refrigerator, oven, cooktop, and microwave from this store. Unfortunately, the experience after the sale was extremely disappointing and stressful. She lives outside the city limits and uses propane, not natural gas. The salesperson told her that all gas appliances come set up for natural gas and that she would simply need to hire a plumber to change the orifice for propane. That sounded straightforward—until it wasn’t. On the first delivery day, only the washer and dryer arrived. The delivery crew shoved the appliances through the doorway, nearly damaging the door trim, dropped the washer, dryer, and pedestals in the laundry room, and left. This was shocking considering she paid over $400 for assembly and setup. My granddaughter and I managed to place the dryer on its pedestal, but the washer was so heavy we couldn’t move it. We then began calling plumbers—every single one told us they do not change appliance orifices. HVAC companies told us the same thing. With the 14-day return window closing, on day 13 we finally found an appliance repair technician willing to do the work. Coincidentally, he said he performs this service for this store all the time, which makes it even more frustrating that no one at the store could provide a referral or guidance. To make matters worse, during installation we learned that the cooktop was also gas and also required an orifice change, something that was never clearly explained at the time of sale. The technician had to return a second day with metric tools and a helper to finish everything—including lifting the washer onto the pedestal. The final bill? $950 for two visits. My mother paid it because she had no choice—she needed functioning appliances. We went back to the store and spoke with the manager to express how unacceptable this experience was. Selling a 78-year-old customer appliances she could not use, providing no assistance, no referrals, and no clear explanation is terrible customer service. The only credit she received was for the installation. The salesperson seemed focused on commission, not the customer. Buying appliances here was easy. Getting them installed and usable was unnecessarily stressful and expensive. I would strongly caution anyone—especially elderly customers or those with propane—to ask very detailed questions and not expect help once the sale is complete.

We had a refrigerator delivered last Saturday that did not actually fit the opening in our built in cabinetry. We provided clear specifications of the total opening. We were told expressly by the sales manager that there were two options that would fit. We chose one of those options. See the image for what it looks like. Absolutely ridiculous and the cabinet above the refrigerator can't open. For an over 2k purchase, you would think their sales folks would ensure that they consider the hinges and doors as part of the size of the refrigerator.

Overall good experience. The appliances we purchased (KitchenAid) all showed up in good shape. The guy at the warehouse suggested opening up the packages and inspecting them and he sealed them up afterwards. The only issue was a missing "brick" from the stove. They didn't have any advice to offer me on getting a replacement and they weren't even sure if it would hurt anything or not. I still don't know what it does but I'll Google it soon and call Whirlpool if I have to. The salesperson told me 2 weeks delay on our refrigerator. We paid in full for the whole set and had them hold the other 3 pieces until the fridge came. We were assured no one would be given our appliances. The fridge took 2 months not 2 weeks (it's supposed to deliver this Friday). We picked up the other 3 pieces because about 1 1/2 months in when I called to check, they tried to tell me another of my pieces was on backorder. When I pointed out I was assured they had them in the warehouse and wouldn't sell them to someone else they changed their tune. TL;DR decent friendly service, decent price, take whatever you buy ASAP, be prepared to wait on stuff cuz Covid or whatever 😒