M S
J&J Appliances has been a nightmare to deal with. They came out twice for a warranty repair on my Frigidaire refrigerator, replaced a part, and claimed the issue was fixed. The error came back within an hour.
I called four times in less than a day — no answer, no return call. I went to the Glenpool store, where they advertise service, only to be told they don’t actually handle service there. Then I was told I needed to start a new warranty claim because the warranty company closed the ticket. The warranty company confirmed that was false — the technician closed it, not them.
The technician didn’t seem to know what he was doing, Googling the issue and ordering random parts hoping one would fix it. This company is disorganized, unresponsive, and unreliable. Save yourself the frustration and go elsewhere.
Read full review
J&J Appliances has been a nightmare to deal with. They came out twice for a warranty repair on my Frigidaire refrigerator, replaced a part, and claimed the issue was fixed. The error came back within an hour. I called four times in less than a day — no answer, no return call. I went to the Glenpool store, where they advertise service, only to be told they don’t actually handle service there. Then I was told I needed to start a new warranty claim because the warranty company closed the ticket. The warranty company confirmed that was false — the technician closed it, not them. The technician didn’t seem to know what he was doing, Googling the issue and ordering random parts hoping one would fix it. This company is disorganized, unresponsive, and unreliable. Save yourself the frustration and go elsewhere.
