Katie Weimer
We purchased an LG fridge here 18 months ago and have our FOURTH repair scheduled.
Our journey started with Dormont Appliance 18 months ago when we purchased a LG fridge just shy of $4,000. We paid to have the fridge doors removed when it was being installed by their delivery team and the delivery team decided to not remove the doors which resulted in them scraping all the paint off of our doorframe. Dormont Appliance did send a handyman and made this right.
However, despite purchasing the fridge brand new, it has significant issues. We purchased the LG extended warranty and our fridge breaks down every few months and we have to schedule a service technician to come repair it. One of our last repairs, the technician actually rebuilt the inside of the fridge and replaced most of the parts. Yet the issues persist.
We have shared these issues, in-person, with Dormont Appliance TWICE and they have not been willing to help. They have only instructed us to keep calling LG directly when we have issues. I understand that the warranty is through LG, but Dormont Appliance has a business relationship with LG and has not been willing to help us escalate the issue.
I want others to be aware that, in my experience, once an appliance is sold, there is little to no follow-through in terms of customer support or service.
The customer experience at Dormont Appliance has been consistently disappointing. There is a clear lack of attention to customer needs, and interactions reflect a broader indifference toward providing quality service. Based on my experience, it does not appear that customer satisfaction is a priority.
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We purchased an LG fridge here 18 months ago and have our FOURTH repair scheduled. Our journey started with Dormont Appliance 18 months ago when we purchased a LG fridge just shy of $4,000. We paid to have the fridge doors removed when it was being installed by their delivery team and the delivery team decided to not remove the doors which resulted in them scraping all the paint off of our doorframe. Dormont Appliance did send a handyman and made this right. However, despite purchasing the fridge brand new, it has significant issues. We purchased the LG extended warranty and our fridge breaks down every few months and we have to schedule a service technician to come repair it. One of our last repairs, the technician actually rebuilt the inside of the fridge and replaced most of the parts. Yet the issues persist. We have shared these issues, in-person, with Dormont Appliance TWICE and they have not been willing to help. They have only instructed us to keep calling LG directly when we have issues. I understand that the warranty is through LG, but Dormont Appliance has a business relationship with LG and has not been willing to help us escalate the issue. I want others to be aware that, in my experience, once an appliance is sold, there is little to no follow-through in terms of customer support or service. The customer experience at Dormont Appliance has been consistently disappointing. There is a clear lack of attention to customer needs, and interactions reflect a broader indifference toward providing quality service. Based on my experience, it does not appear that customer satisfaction is a priority.
