Farmers Home Furniture | Rock Hill, SC

I had a very disappointing experience with this furniture company. Not only was the customer service poor, but I was also told that my payment information would be removed from their system after I specifically requested it. I was assured that my card had been deleted, only to later find out that it was still being kept on file. The lack of communication, transparency, and follow-through is unacceptable, especially when it comes to customers’ financial information. I expected a company handling sensitive payment details to take my request seriously and honor it promptly. Instead, I was given inaccurate information and left feeling like my concerns did not matter. Based on my experience, I would not recommend this company. Customers deserve better service, honesty, and respect when it comes to protecting their personal and financial information.

I’ve been with Farmers for at least over 7 years at this point and within this time NEVER have I just missed a payment! Even though my payment is due on the first I had always been able to make my payment towards the middle to end of month, regardless THE PAYMENT WAS ALWAYS MADE! However over the past few months I have been harassed relentlessly, they call me, they call my mom, they call my aunt, they call my Godmother. It’s truly overbearing. Especially for someone who has been a loyal customer for years and never misses a monthly payment. At this point it’s almost as though I’d rather them take me to court, they’ll call and when I answer they interrogate me about why my bill isn’t paid yet, I tell them look I have other bills, I’ve had a baby recently, I’ve moved, I’ve lost my job and life is hard. BUT THE BILL STILL GETS PAID. I’m just honestly not comfortable doing business with them anymore, when I pay this account off I’ll be closing my account with them.

I am really disappointed in how a loyal customer was denied a delayed payment due to hardship. I am very good about paying my bills but currently had unforeseen issues to take place. I called to speak to them instead of avoiding them and no help whatsoever. This is not in reference to the lady that I spoke with because she tried to assist me but this store/company was my issue. I wanted to make others aware so that you will not be seen as a customer but a $. Which I get it to a certain point however there should be an option in place. I know that after I pay my last payment I will make sure to ask that my information to be removed from system because they no longer have a customer.