Electronic Express

We had a very disappointing experience at Electronic Express in Hamilton Place while shopping for a TV worth over $1,000+. The salesperson helping us was actually very nice and professional. He answered a lot of our questions about quality, price, delivery, and installation. There were a few questions he wasn’t sure about, which is completely understandable, so he said he would ask his manager. We were standing all the way in the TV section, and he asked us to come to the front because his manager was there. When we got there, the manager was literally sleeping at the table. The salesperson called his name twice and the manager didn’t even react. After finally waking up, instead of helping us professionally, he had a terrible attitude—like we were bothering him in his own home. The first thing he said was basically, “I have 2 minutes, what do you want to buy?” That is not how you treat customers who are seriously shopping and ready to spend over $1,000. We felt completely disrespected and unwelcome, as if we were trying to buy a $1 candy instead of a major appliance/electronics purchase. Because of the manager’s rude behavior and attitude, we ended up leaving without buying anything. I do want to say that Robert was excellent. He previously helped us with buying a fridge, washer, and dryer, and he was professional, helpful, and respectful. Honestly, Robert should be the manager if this is how current management behaves. Very poor management experience, and because of that, we took our business elsewhere.

Had a great experience while handing them my money for a full kitchen suite but quickly changed my outlook when delivery came and the range was so damaged it couldn't be installed. We had been without appliances or a way to cook for over 2 weeks. They wouldnt leave thw range saod they had to take it back before they could bring another one. I called and they apologized and offered nothing else. Fast forward to the following day and we had issues the new dishwasher. Again they apologized and offered service. No empathy not goodwill just verbal apologies. I asked to be refunded for installation and delivery although it said online it was free and they said no. So a customer who spends 4k on appliances is just another notch on their commissions and is overlooked when they have issues with their appliances. So very disappointed in them . The new range did come the following week and they installed it but left sticky substances all over the cooktop that I still haven't gotten off and they never put the leveling feet down on the fridge so it rolls all over our floors. We have two small kids so that's concerning. I am overall giving them 1 star for lack of customer service or offering any assistance. Principals are key in customer service. Anyone can so im sorry they rehearse that in training. Do your job and take care of your customers!