AJ's Appliance Parts Sales & Service

my elderly grandmother paid 325 to get a brand new heating element in her dryer. they came by to install it, then came back the next day to fix it after it stopped working again. it kind of worked for about a week (we had to start it 2 or 3 times to get our clothes fully dry). we called them again and told them the issue. they tried to sell us a used dryer for 250 + a $50 delivery fee. we told them no because we already paid for the part and not to mention they are located not even a mile down the road. they offered to clean it out for 175 but we felt we had already invested enough and we weren't sure it would even work. the next week, my grandmother went to the store and tried to see if they could do anything else. they told her there was nothing they could do for her. we feel that they did absolutely nothing for us and just took our money. for them to have an elderly woman who has no knowledge about the topic pay that much money to get her dryer fixed and still nothing come out of it is ridiculous.

Do not recommend this place at all. My mom had her washer stop working and called this local company to come and see if they could fix it. The gentleman that came out couldn't fix it and told my elderly mother she could buy one from them, so she did. $325 She used it maybe 7 times (high estimate), within 2 months and it stopped spinning. I didn't find out till several weeks later and I called them. I explained I know they have a 30 day warranty but she hadn't even used the machine much and ask if someone could come fix it. The lady said "yes, we really care about our customers and our community especially the elderly. She was going to call me or my mother back the next day. She didn't, I finally got hold of them after I had to buy a new washer for my mom. So when I talked to her I ask if they would buy back the washer since it tore up so soon, she ask how much we wanted and I told her $200 would be fair since it wasn't used many times and was talked up like it would be as good as a new one, saving her money getting one from them. No call back, nothing. The good reviews they have are mainly about buying parts from them, they may be great at having parts but they are not good about staning behind their products. So I would not recommed for service or purchasing a used appliance from them.