A Plus Appliances & Cabinets

I initially left a positive review for this business, but my experience has since changed significantly and I feel it is important to update my feedback honestly. After leaving my original 5-star review, I began experiencing issues with my appliance and reached out to get support. Once my messages were read, communication stopped completely. No response, no follow-up, nothing. The same business that was quick to help when things were going well has gone completely silent now that there is an actual problem to resolve. This is exactly the type of customer service experience that concerns me most — attentive before the sale and during the honeymoon period, but unavailable when it matters. A business's true character shows in how they handle issues, not how they handle compliments. I would caution anyone considering using this business to think carefully about what your experience might look like if something goes wrong after the transaction. Based on my experience, support after the sale is not something you can count on here.

I don’t know how long this review will stay up, but I had a very bad experience. I bought a washer and dryer that were about $1,500 each, and my brand-new dryer does not work properly. It took almost 8 hours to dry one load of jeans. I contacted the store, and they told me there was nothing they could do and that I needed to call the manufacturer and use the warranty. I would understand that if I had owned the dryer for months, but this is a brand-new appliance. They said they couldn’t help because the installers turned the dryer on during installation. Pressing buttons to see if it powers on does not guarantee that it actually works or dries clothes correctly. I’m very disappointed because I already had to wait for delivery, and after all that waiting, the dryer still doesn’t work. It’s extremely frustrating that I now have to go to the laundromat even though I paid for an expensive “new” washer and dryer.

I recently purchased a Bosch refrigerator from Plus Appliance and had it delivered and installed this past Saturday. Unfortunately, the installation did not go smoothly. The refrigerator turned out to be slightly too tall to be pushed fully back into the cabinet space. During the installation process, the installers chipped my floor and also dented the refrigerator. The installers took photos and said they would show their boss and that someone would contact me on Sunday because they have a carpenter who could modify the cabinet to make the refrigerator fit properly. However, I never received a call. I ended up driving to the store today to follow up in person. The manager was not there, and when the employee called him, it turned out he had not received any of the photos taken during the installation. At the moment, the situation is still unresolved. I understand that issues can happen during installations, but the communication and follow-up have been disappointing so far. I am currently waiting to see how management handles the situation and will update this review based on how it is resolved. Update: The communication with the owner was unproductive. I will be resolving the cabinet issue myself and addressing the damage separately. One thing I want other customers to be aware of is payment method. I paid using Zelle, which unfortunately provides no buyer protection or dispute mechanism if something goes wrong. In hindsight I strongly recommend using a credit card so you have recourse if there are problems with delivery or installation.