American Freight Furniture, Mattress, Appliance

I had purchased a refrigerator from the American Freight store on Griggs on 610 a few years ago ago and i was very pleased, they let me inspect the fridge before taking it home and it was as is with a couple of scratches that were on the side but nothing big and the price was very good. This year I needed a dryer and so I went back to American Freight but to this location because i was pleased with my first purchase at Griggs. Well this time the dryer they had in “Good” condition was at this location which i thought it was a fair price for “only having a few scratches” so we bought the dryer online and my spouse went to pick it up they already had it wrapped with with plastic wrap so he couldn’t inspected which was a mistake he made even though he did see the couple of scratches on the top part of the dryer as described online, so they loaded the dryer and when he got home he had our neighbor help him unload the dryer and use a dolly to set in the garage til i got home to install it. Now when i got home and removed the plastic wrap i noticed a side panel was pushed in and the front panel that holds the door was also lose so after a closer inspection we noticed the top was lose as well. So i asked my spouse if he had inspected before receiving and told me he didn’t get a chance because it was already wrapped as i stated before. Now today (next day) i called the store to talk them about why they sold us a dryer that had lose panels and the guy that took my call Demitri stated that the dryer was on good condition when it left the store, that it didn’t had any lose panels, so i told him that we didn’t damage the dryer we were careful when it was brought down from our truck but made it sound like if we had damage the dryer so i asked him what can they do and told me again that the dryer had no damage other than the scratches described online, that there was nothing they could do and to contact Whirlpool so they can fix it for me but why should i have to contact Whirlpool if I bought it from them and not Whirlpool. I told him the dryer was not worth almost $400, if i wouldn’t know i was gonna get screwed up by this unprofessional staff at this store I would’ve had went to the one I previously purchased my fridge from instead. Now here are pictures of how the dryer look after removing the wrap and video to prove that the dryer was carefully brought down and not damaged by us. I will not recommend this store to anyone and if you do decide to purchase online make sure you have them unwrapped the appliance or anything you buy and inspected before you leave the store since they will tell you that they cant exchange it or refund you the money once you leave the store. I will never buy any appliances from this store but instead buy a new one from bestbuy because at least i know i wont get something damage and if i do, i have the chance to exchange it or get a refund. The reason i giving them 2 stars is because the dryer works but wish the side panel didn’t look all beat up.

Associate mitri was so helpful with helping me find the right bed for the right price. I was also able to get delivery with set up. I was greeted with a smile and offered assistance as soon as I walked in. Excellent customer service and communication. Mitri was very patient as I tried many beds out. If you come to this location off of I-10 and John ralston, be sure to ask for mitri.