Juliana Wolff
From a real customer: this has been my terrible experience with this store.
We bought a Maytag refrigerator ($1200.00) from them exactly two months ago. When purchasing it, I specifically asked if the appliance was only scratched and dented, and if everything was fully functional. I was assured that it was working perfectly and only had cosmetic damage.
Exactly one month after purchase, the freezer started building up an excessive amount of ice, and then the refrigerator section slowly stopped working. The worst part is that it doesn’t suddenly break — it slowly loses temperature, so by the time you realize there’s a problem, all your groceries are ruined. I lost around $300 worth of groceries the first time.
The store told us to contact Maytag directly because of the manufacturer warranty. We did. The technician came, diagnosed a faulty sensor, and told us to unplug the refrigerator. Once unplugged, all the built-up ice melted onto my wood floors, causing water damage and staining. We had to pull the refrigerator out, dry everything, and deal with a huge mess in the kitchen. The sensor was replaced, and we thought the issue was fixed.
Today — exactly one month later — the SAME problem is happening again. Excessive ice buildup in the freezer, refrigerator section failing again, and more groceries ruined. At this point, I’ve lost at least $500 in food alone, not counting the damage to my floors and the stress of dealing with this over and over.
I even purchased the extended warranty, and here I am, two months after buying this refrigerator, still WITHOUT a working fridge and waiting for another service appointment.
Please don’t tell customers “it’s Maytag’s problem.” When these refrigerators are received and resold, there is already documentation about the appliance’s history and issues. This was not simply a scratched-and-dented refrigerator — this was a defective appliance being sold as functional.
My honest advice: buy new.
The $600–$650 I thought I was saving has already turned into a much bigger financial loss and an ongoing nightmare. Brand-new refrigerators sold through regular retailers usually do not go through this kind of repeated failure within two months.
I’m sharing this because I wish someone had warned me before I made this purchase.
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From a real customer: this has been my terrible experience with this store. We bought a Maytag refrigerator ($1200.00) from them exactly two months ago. When purchasing it, I specifically asked if the appliance was only scratched and dented, and if everything was fully functional. I was assured that it was working perfectly and only had cosmetic damage. Exactly one month after purchase, the freezer started building up an excessive amount of ice, and then the refrigerator section slowly stopped working. The worst part is that it doesn’t suddenly break — it slowly loses temperature, so by the time you realize there’s a problem, all your groceries are ruined. I lost around $300 worth of groceries the first time. The store told us to contact Maytag directly because of the manufacturer warranty. We did. The technician came, diagnosed a faulty sensor, and told us to unplug the refrigerator. Once unplugged, all the built-up ice melted onto my wood floors, causing water damage and staining. We had to pull the refrigerator out, dry everything, and deal with a huge mess in the kitchen. The sensor was replaced, and we thought the issue was fixed. Today — exactly one month later — the SAME problem is happening again. Excessive ice buildup in the freezer, refrigerator section failing again, and more groceries ruined. At this point, I’ve lost at least $500 in food alone, not counting the damage to my floors and the stress of dealing with this over and over. I even purchased the extended warranty, and here I am, two months after buying this refrigerator, still WITHOUT a working fridge and waiting for another service appointment. Please don’t tell customers “it’s Maytag’s problem.” When these refrigerators are received and resold, there is already documentation about the appliance’s history and issues. This was not simply a scratched-and-dented refrigerator — this was a defective appliance being sold as functional. My honest advice: buy new. The $600–$650 I thought I was saving has already turned into a much bigger financial loss and an ongoing nightmare. Brand-new refrigerators sold through regular retailers usually do not go through this kind of repeated failure within two months. I’m sharing this because I wish someone had warned me before I made this purchase.
