Houston Appliances

I rarely leave negative reviews, but this experience has been beyond frustrating. We purchased a refrigerator from this company in November, and within 3 days, the freezer stopped working. We reached out immediately and were told it would be replaced “as soon as possible.” What followed was months of poor communication and constant back-and-forth. They almost never answer their phone and primarily respond via text, which made it incredibly difficult to get clear answers or timelines. Fast forward to April—nearly 6 months later—and they finally replaced the fridge, but only after we expressed how fed up we were with the situation. We had been getting by with a chest freezer, but once that broke, the situation became urgent and we had no choice but to push harder for a resolution. To make matters worse, they charged us an additional $60 for delivery of the replacement, even though the original unit was defective. On top of that, they refused to restart the 1-year warranty, citing their “policies.” So after dealing with a half-working refrigerator for half a year, we’re now left with a replacement that only has about 6 months of warranty remaining. This entire experience felt unprofessional and unnecessarily difficult. A company’s true quality shows in how they handle problems, and unfortunately, this was a huge letdown. I would strongly reconsider before purchasing from them.

Houston Appliances made getting a new fridge such an easy experience. The entire process was seamless from start to finish, and now we have an amazing new fridge that we love. Their prices are truly unbeatable, and the selection is fantastic—so many great options to choose from. Everything just felt simple and stress-free, which made a huge difference. We will definitely be back for future purchases and will be recommending them to everyone we know.

False information and absolutely horrible customer service I bought a stove from Houston Appliances after being told they only sell brand-new appliances. I even asked if they had any used ones, and they clearly said everything was new. After purchase, I noticed a dent near the burner knobs, so I called within the 30 days like they told me to if there were any issues. At first, I spoke with Diego, who said they’d call me back to resolve it — but they never did. I had to keep calling, and every time I reached customer service it got worse. One woman refused to give her name and even said, “Why does it matter if you don’t want to talk to me?” When I asked to speak with Diego again, she immediately said, “No, you can’t talk to him.” The level of unprofessionalism was unbelievable. I’ve never experienced such rude, dismissive, and unhelpful service after spending my money somewhere. I would strongly recommend avoiding Houston Appliances — once you buy, they stop caring completely.

Let me tell you about my experience… Buying the items was easy- but everything after that was a nightmare. Delivery was promised the same day by Veronica (who claims to be the owner), but we didn’t get the fridge until the next day- and it arrived scratched. The delivery man even admitted it was damaged before he picked it up. When I called, Veronica didn’t offer a solution. Instead, she asked me what I wanted to do: take a discount or get a replacement door. She promised the door would arrive the same day…it didn’t. After being passed around to unhelpful employees and getting excuse after excuse, Veronica even tried to claim the scratch was “covered” by a small paper with my name on it- despite the scratch being over a foot long. When I pushed back, Veronica shouted at me obviously frustrated that I didn’t want a damaged fridge and wasn’t okay waiting “sometime this week” for a technician. After more ignored calls and defensive excuses, it’s clear this company lacks proper leadership. 6:30 pm and I’m only now having the new door installed. Do yourself a favor: GO ANYWHERE ELSE. 🚩Check Yelp reviews too 🚩