Nor-West Appliance Sales Inc

I can't believe I didn't find this place earlier in life!! We were looking for a speed queen and called our normal appliance store and they were 3 months back ordered. I call and steve had over ordered bc he knows they are back ordered. Bought a stacked speed queen. On our way out he told us about induction ovensafter we inquired about what looked like an electric range... He never tried to sell or even upsell any appliance. Owner was so full of knowledgeable information! We are tried of getting ripped off by subzero and wolf. For sure we are going to be buying our next fridge and ranges from Nor-west. Don't bother shopping at the other places on yale and richmond anymore!! It is so rare to find knowledgeable people who care about the customers needs! So thank you, Steven.

This business and its owner should be held accountable for their poor consumer care Mr. Barnes).I purchased a cooktop and paid in full, but it was delivered with a sticker covering a heating element. As a consumer, I understand that not reporting damage promptly can affect the manufacturer warranty. When my husband called, he was advised to either remove the adhesive himself or wait to be scheduled for service. Upon visiting the business, I was told I would have to wait until next week and that the adhesive issue wasn’t significant. Mr. Barnes mentioned that his son is a lawyer and dismissed my concerns, suggesting I had no recourse, even as I considered involving the police. Their failure to address a damaged product promptly and their indifference to the situation reflect poorly on their business practices. Additionally, I felt that my minority status may have influenced the dismissive treatment I received, especially when my request for a refund was refused. I intend to file a report with the Better Business Bureau and explore other avenues to highlight these issues.

Never buy from them. Horrible company and horrible after sales service. I spent $40K on appliances and they have decided to not return my calls when I’m asking for handles for my wine fridges that was never sent with my order. Rude owner and this store has more 1 star reviews then 5! Always making up excuses on why they don’t have the part. I’ve been waiting for over 5 months for them to not locate the parts i need after everything has been paid for!