Stillhouse Heating, Air Conditioning, & Appliances

My A/C went out on Saturday morning. I was told 6-8AM Sunday was their earliest available and I told the lady that was fine. It was almost 100° all day, leaving my house sweltering all day and night, making it difficult to breathe with my medical condition. I called again on Sunday at 7:24, because I had not received a call yet letting me know when the technician expected to arrive. The lady told me she would contact the technician and have him call me back in five to ten minutes. Nothing. I called back at 7:40. This time, I was told that the technician said he didn't service my area. Really? I got their number from someone who uses this company for multiple properties in my area. If the technician didn't want to be here between six and eight or woke up late, that is not my problem. Howevever, since it is too much for anyone at that company to be truthful, I want them to understand it is a problem for them to have a shady business. You as consumers should pass on this company since they aren't honest and will leave you in the lurch.

🔥🔥 Shout out to 💥Stillhouse Heating, Air Conditioning & Appliances!!! Robert Tabor and his crew are absolutely incredible! Service above and beyond expectations every. single. time. Meticulous 5 ton HVAC install in our 3407 sq ft garage at the beach house today! Inside and Outside install perfection! 2nd story existing 5 ton swap out in and out being completed tomorrow! This company went out of their way to get to us 5 hours away from their Belton, Tx office and busted tail all day today! If you’re looking for performance, reliability and real customer service, give @Stillhouse Heating, Air and Appliances a call! Unbelievable! So excited!! Thank you Robert!! #10x #beachvibes #hvac #beltontx #Killeen

I was assigned this company by American home shield. They came out and diagnosed my dryer. Found out my dryer needs to be replaced because the parts are no longer available. Well I’ve called and their voicemail box is always full. I spoken with Robert a couple of times in regards to having them get in contact with American home shield authorization department so they can replace my dryer. Well it’s been going on 8 weeks now without a dryer. I contacted ahs they tell they’ve been trying to get in contact with these guys and no one from stillhouse appliance has called them back or replied to the numerous emails sent to them from ahs. It seems I have to call ahs and start with another contractor. It’s a dang shame people pay them to come out and look at whatever needs fixing. Then turn around and get no service in return if the customer needs a new appliance. I will be reporting them to the bbb. Do not do business with this company.

Unresponsive with Refrigerator Repair Follow Through This company was assigned by Choice Home Warranty for my refrigerator. The company came out and completed the diagnosis (compressor) but has not responded to multiple phone calls from us to check the status of when they will come to repair which was already approved by Choice Home Warranty. Their voice mail is full when you try to call and then you automatically get a text message saying to text them. We have texted and no response from texting either. It has been 4 weeks since the diagnosis was completed and submitted to Choice Warranty. Choice Warranty has also tried to reach the this company to no avail. We are now having to get another technician/contractor assigned and start the process all over again.

I would like it if this was always the company my home warranty company uses. The technician was super friendly, almost like an old time friend of the family. The service was top notch a d he answered all my questions about the things he came to fix in my home, he even alerted me to some other deficiencies that I was unaware of for my appliances. He was fast,friendly and efficient.