fatpanda
Had a pretty bad experience here. First time visiting the store I requested a Sales person to look at Wolf/Subzero set. The girl at the reception (Serena?) said the salesperson will be with me in 10 minutes. 10 minutes turned to 30-40 minutes with no update. The receptionist is also bad with no customer service skills whatsoever- poker face, not polite, didn’t smile or greet or apologize for the delay once. Sales lady was apparently on phone forever and then bathroom.
The Sales lady finally shows up after I had been waiting 35+ minutes. She’s polite and answers all the questions - she’s also trying to talk to other white customers who are not asking for any help at the same time as helping me which is weird. And then she informs me she needs to leave and she will be in touch with inventory information, I give her my info to email me after she checks the inventory. And also to set up an appointment so they can see me properly as they apparently don’t time that day. Surprise, surprise!! that email never came. Is this how you do business? I’m spending 30 grand in your store and you don’t have a decent salesperson to talk to me? Or maybe you just don’t like colored people visiting your store? Screw that. I’ll take my business elsewhere.
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Had a pretty bad experience here. First time visiting the store I requested a Sales person to look at Wolf/Subzero set. The girl at the reception (Serena?) said the salesperson will be with me in 10 minutes. 10 minutes turned to 30-40 minutes with no update. The receptionist is also bad with no customer service skills whatsoever- poker face, not polite, didn’t smile or greet or apologize for the delay once. Sales lady was apparently on phone forever and then bathroom. The Sales lady finally shows up after I had been waiting 35+ minutes. She’s polite and answers all the questions - she’s also trying to talk to other white customers who are not asking for any help at the same time as helping me which is weird. And then she informs me she needs to leave and she will be in touch with inventory information, I give her my info to email me after she checks the inventory. And also to set up an appointment so they can see me properly as they apparently don’t time that day. Surprise, surprise!! that email never came. Is this how you do business? I’m spending 30 grand in your store and you don’t have a decent salesperson to talk to me? Or maybe you just don’t like colored people visiting your store? Screw that. I’ll take my business elsewhere.
