Jetson TV & Appliance - Port St. Lucie

They really impressed with their lack of maturity, let alone professionalism. I had to call nearly a month after a refund was supposedly initiated, only to find out it wasn't even placed as a refund yet. Upon asking for a receipt of the refund being ordered, they said I have to go in person to get the receipt. After requesting the receipt to be emailed, I again had to follow up after never receiving it. I called back to repeat the request, and immediately received a phone picture, not even a scan. After telling them I had received it, they promptly hung up. We will see whether it is ever refunded or if I have to dispute the transaction.

I’ve never had an experience as bad as this one from any other business. My grandmother bought a Frigidaire refrigerator from this location about 2 months ago. A few weeks back, the refrigerator stopped cooling. After immediately informing Jetson about this, they sent a technician out who informed her it was fixed. It cooled for about a day, then she had the same problem. They couldn’t send another tech out for about 4 days. Once he arrived, he said it needed a new defrost timer which would once again take a few days to arrive. She waited. 3 days later a technician shows up with the timer, replaces it, and says it is fixed. It is not. We have asked multiple times to use our warranty in order to swap the fridge out. They have refused multiple times. My elderly grandmother is now going on 3 weeks with no groceries as well as temperature sensitive medication that we have to keep bringing to her. Unbelievable behavior from a local business. As a customer, you would expect faulty equipment to be replaced. You are better off going anywhere else. Edit: adding a reply here since there’s no such feature on Google reviews. I understand that the manufacturer’s warranty would depend on the manufacture themselves. But because you are the company who has sold her a faulty product, the minimum expectation would be for you to replace it in a timely manner especially considering that she has owned it for less than 2 months. Don’t you think it’s reasonable to expect a refrigerator to last longer? Wouldn’t you want it replaced after 3 failed repairs in such a short time of owning it? Especially an essential such as a refrigerator. We have reached out to a service manager multiple times, a few times they have been unavailable. Nothing has been taken care of. We have been nothing but respectful and patient, yet your penny pinching is preventing an elderly woman from being able to use her refrigerator that she has purchased directly from you.

If I could give a lower rating, I would. The worst!!!! I purchased a stove and a refrigerator. They delivered the stove that was fine but the delivery men talked me out of the refrigerator because it was to big, which was wrong!!!!!! They didn't want to carry the frig. up the stairs! So then I go back to Jetson's and purchased a floor model refrigerator that was smaller. I took photos of the floor model and it was in good condition. When it was delivered there were dents, gauges and the back of the refrigerator was crushed in and the frig. would only work on the coldest setting, so hopefully they are going to deliver a new one with no dents and problems. This is the worst part!!!!!!!!! The price difference between the lower end frig and the one that was never delivered, I was getting a refund for approximately $1,300.00. They told me it would be 5 to 10 business days. I waited and waited all 10 days and they never refunded me!!! It's pretty bad stuff. Now I'm disputing the refund with my credit card company and I'm hoping I get refunded soon. The sales person (Mason) called the accounting dept yesterday for the refund and told me I would be refunded yesterday or today and it didn't happen. I'm not very happy with Jetson's. It's been extremely stressful to have to deal with all this unprofessionalism and not caring about their customers. Think twice before you purchase here. It's a terrible experience.

New Jetson's customer for life! I called Jetson's on a Wednesday after completing my online research and selecting a new washer. Quick & friendly purchase process by phone with Chuck, who cheerfully matched the lowest competitor's price I had found (actually beat it by a few dollars!). He also arranged for delivery/install the very next morning. Delivery & install was courteous, neat and seamless. Installer, Ali, also took the time to switch out the water hoses to the type I prefer before leveling the washer and demonstrating its basic functions. This first experience with Jetson's is why they will now be the first call I make for all my appliance needs!