Jordan Staal
I do not feel that this situation was handled honestly or transparently with the transaction. At no point before completing the purchase was I made aware that all sales were final. I only discovered that policy after the transaction was already completed when I reviewed the receipt and found the statement in small print.
The agreement was that the oven would be delivered to us the following day. Before the delivery took place, my wife and I reconsidered our decision and decided we wanted a different oven instead. Since we had not yet taken possession of the appliance, I contacted the store that morning to cancel the purchase.
During that conversation, I was told, “We don’t do that kind of thing here.” I questioned why that was the case since the oven had not been delivered and was not in our possession. And they didn’t have the style oven we were looking for and couldn’t wait a week till they received more appliances. I was again told, “We just don’t do that kind of thing here, but I can talk to my boss.”
The purchase was made roughly middle of June and I am still waiting for a response back from Daylon, and I have not received a refund or a clear resolution. I would appreciate a response and a fair resolution to this matter.
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I do not feel that this situation was handled honestly or transparently with the transaction. At no point before completing the purchase was I made aware that all sales were final. I only discovered that policy after the transaction was already completed when I reviewed the receipt and found the statement in small print. The agreement was that the oven would be delivered to us the following day. Before the delivery took place, my wife and I reconsidered our decision and decided we wanted a different oven instead. Since we had not yet taken possession of the appliance, I contacted the store that morning to cancel the purchase. During that conversation, I was told, “We don’t do that kind of thing here.” I questioned why that was the case since the oven had not been delivered and was not in our possession. And they didn’t have the style oven we were looking for and couldn’t wait a week till they received more appliances. I was again told, “We just don’t do that kind of thing here, but I can talk to my boss.” The purchase was made roughly middle of June and I am still waiting for a response back from Daylon, and I have not received a refund or a clear resolution. I would appreciate a response and a fair resolution to this matter.
