Home Appliance Corp

If you’re looking to have the absolute worst experience ordering anything I recommend this store. My mother has given then countless chances and they have done nothing but be rude and take advantage. She ordered a grill and was told it would take 5-10 days it took 2 months. On top of that an employee actually yelled at her over the phone claiming she should’ve bought a different grill if she wanted it sooner. They never made it clear it would take as long as it did. On top of that she has countless bad experiences with this store over the years. Absolute embarrassment of an establishment.also one last thing because I notice the owner will respond to the bad reviews and try to pin the blame on the manufacturer. This review is solely based on the managements attitude towards my mother multiple times over the years. Not once have we had a pleasant experience in our time with this store. Never again will they get our business until the owner sells.

Home appliance is the best! The sales people were so honest and helped me to stay with in my budget for a new fridge. The delivery was set, so quick and easy. The guys were in and out. They cleaned up everything and not one single mark on any cabinet or wall. They took the old fridge (I was expecting to leave it in the curb and disassemble it). They did everything white glove- no fuss. I will buy all of my appliances from Home Appliance from now on! Such a great experience.

Quite possibly one of the worst experiences OF MY LIFE dealing with Jeff the owner. His behavior was deeply troubling, marked by extreme manipulation and narcissism. He took A LOT of my money and then continued to lie to me over the phone for 3 months while he held my $ because he swore up and down that I had to have a specific thermostat, as it was the only one compatible. This was proven to be UNTRUE, and in fact, this specific expensive thermostat DIDN’T EVEN WORK with our units so his poor service technician had to pivot and go to Home Depot for me and buy universal thermostats out of his own pocket to later be reimbursed by me. Units are in and working, but only after much struggle, many headaches and a grown man and business owner lying to me and then attempting to gaslight me. The entire experience left me feeling deeply unsettled and distressed as he was always yelling at me! It would take years of therapy to help this man as he clearly suffers from some addiction to closing sales, almost at an OCD level, all while at the expense of his clients. I felt like we were in a game of chess and he was refusing to just do the right thing… just wow I pray for his employees and children

I was gifted a Webber BBQ from home appliance in June. Three months into having the BBQ, the flame would drop off causing a propane build up under the hood of the bbq. Confused as to why my grill stopped heating I touched the knob to see if a friend had maybe turned it off and it led to a big explosion. After contacting Weber, they hit me with a legal waiver and said they won’t come fix my practically brand new grill unless I sign it. Home appliance was made aware how ridiculous that request is because all I am asking for is for a professional to come and fix it and they’re doing absolutely nothing about it. Really shitty customer service. As a long time resident of Oceanside I hate to bash a local store but the owner Jeffery didn’t help at all with the situation. The least he could do is send someone to back their products and warrantee. I never threatened to sue, being there is nothing to sue for lmao. They asked me if I got burnt and I was honest and said my eyes and hair were burnt but then responded how grateful I am that no real injuries were a result of the explosion. Get your facts straight home appliance before trying to turn it on me. You sold me a malfunctioning grill and are letting Webber play games with me. Your own employee’s exact words were “one thing has nothing to do with the other and they should repair the brand new grill”. My advice: purchase from retailers who back the product they sell and if there are issues within the warrantee they honor that. Any other appliance store would take back the BBQ or replace it. All I was asking for is someone to come and fix it. Costco’s just around the block and you won’t have to deal with this !