BASCO Appliances - Lake Oswego

I love this store, I've bought a fridge here, a washer and dryer here and things have been great. I am now redoing my kitchen and am in need of a new dishwasher so my boyfriend and I stopped in to look at the options. One of the sales reps came over and asked what we were doing there and my boyfriend said we were just out browsing and he said "browsing for appliances? That's weird." My boyfriend responded with well we need a new dishwasher and the guy just sort of dismissed us and walked away, like we were weird for being there and an inconvenience.

Very Attentive… Up to Your Payment. Ordered an $1,800 dishwasher, first in what we hoped would be a series of purchases for a full appliance kitchen remodel. We were told it would arrive within two weeks — great, we paid and waited. Two weeks later… no dishwasher, no call. We called and were told it was “loaded and on the way.” Another week passes — no update. I call again and am told, “Your sales rep is on paternity leave; I’ll email him.” Excuse me? No one else can tell me where my order is? Apparently not. Two more weeks go by, and finally we’re told the dishwasher is ready for pickup — at the Lake Oswego store. We show up… nope, it’s not there. It’s sitting in Portland at their Highway 30 outlet. This was supposed to be our first of many purchases for a full kitchen remodel. After this experience, the remaining $20,000 of our remodel budget will be spent elsewhere. No follow-up, no accountability, and absolutely zero customer service once they have your payment. Calls go unanswered, updates never come, and the staff couldn’t be less helpful or apologetic. Do not do business with this company. Go elsewhere. 10 out of 10 will never recommend.

Bought a high end 3k hood 3 months ago. We still don't have it or any idea of an eta. We have called our sales representative, Vernon more than 5 times, leaving a voicemail and he will not return our calls. I have then tried calling the front desk to check 3 times and each time they have told me they will call back and we never get a response. Today I called and spoke with a female 6/29 at the lake Oswego who was extremely rude and unprofessional. I explained that I totally understand there are supply issues everywhere right now but I am only looking for communication and updates or to decide if we need to cancel our order all together. She was extremely rude, talked over me despite me being understanding that she does not have any control over shipments. I asked for her name and she would not give it to me. I have paid for this hood and at this point don't know if I can expect in in another month or ever due to the lack of communication. As a business owner of 2 companies, I would never allow my employees to speak with customers in this manner. As a business owner I also understand that shipping and stock is so unpredictable right now but communication with the customer is key and that's all we have asked. UPDATE: I spoke with a manager today. I told him our account and he responded with "I can't do anything about how the employees act. I don't even go to the lake Oswego store ever". He then in a rude tone told me that my order would be here in another month. I then asked for a refund due to the lack of communication and how our company has been treated. He argued until he finally agreed to refund me. Said "have a nice day" and hung up. My husband and I are absolutely shocked. We will not be reccomending this company to any of our clients again due to this experience.