B&R Discount Appliances

Purchased a brand new gas stove that was advertised as new in box, but with scratch and dent details. Paid $2,000 and was told it would be warrantied by the business if when hooked up there was any issues. As soon as the product was connected to gas, a strong leak was detected from the back of the gas stove connection on the unit itself. I immediately called B & R and they took zero accountability or responsibility for the issue. They stated I must then go through the manufacture's warranty to have the issue addressed. Basically they just took my money, sold me a faulty product, and then pushed it back on me to fix with the warranty company directly - which I did not have time or energy for. I asked to return and offered to bring the product back, but they refused the return so I had no choice but to work to get the range corrected on my own. It took several calls to the warranty company, appointments, the rescheduling of appointments because their tech team couldn't make it out, ordering of parts with follow-up appointments to finally fix the issue. It was over the course of 2 months until I finally was able to have a working gas stove - what I had originally paid for and was promised from the beginning. B & R basically wiped their hands clean from the moment the product left their store. Would never trust them or buy from them again

This a fantastic shop with a stellar crew! They were straightforward, honest, and made sure I got the part I needed. They walked me through the whole process, and I left feeling confident and very satisfied. There was no attempt to upsell me anything unnecessary, just clear communication and genuine helpfulness. I would highly recommend visiting B & R for any and all appliance needs!

I bought a used Decor oven for $5,000 from B and R. The first time I used the oven it didn't stay at temperature. I called them to fix it. They came out twice and replaced a couple of the parts. This fix did not work. They asked me to call another repair person to look at it. They recommended a new motherboard. B and R ordered this it took 8 months to get the part. They sent someone out to install it. It still didn't work. They were very hard to get in touch with. They did not return phone calls. They refused to give me a refund after waiting over a year for them to fix it. They said they would need to have the oven back at their shop to work on it. I paid to have it delivered back to them well over a year ago and I have not heard from them since. I have called several times and left messages with no response. I wasted $6,000 dealing with them. Buyer beware.