American Appliance

This was the least professional place I have ever had to buy something from. The salesman in charge of our purchase was outright rude and seemed deeply annoyed by every part of the process. I paid for shipping at the original time of purchase and then was called months later when our stove was in stock and told I never paid shipping. I gave my credit card info again and then was called a week later told he never processed that payment and he needed the information again. When I asked for a minute to look through my bank statement he told me he was going to cancel my delivery if I didn’t give him the information again. No apology or explanation as to what happened. We only went to this place because they carry the specific range we really wanted so I put up with the awful customer service. But it was truly down right hostile. I never write reviews and I’m pretty easygoing but this was truly unlike anything I’ve had experienced before. This purchase was a really big deal for me I saved for months to get exactly what I wanted and dealing with the sales team absolutely ruined the experience.

Marvin has always had more product knowledge than anyone I know. He's been in the business for decades, catering to the upscale and very specialized appliances for condos and different spaces. BUT not only will he sell you any appliance, but he advised us that waiting until holiday times would result in lower prices as the manufacturer offers discounts. We waited a few weeks for hundreds of dollars off.

The attendant seemed more interested in talking with his friend than helping me with apartment sized stoves, microwaves, dishwashers, and refrigerators for my kitchen rennovation. I had to interrupt his conversation to ask him questions and he replied in a way that made me think he would rather talk to his friend including sighing when I asked for a price because he had to get his tablet. I had to ask him for answers rather than him trying to help me and make a sale. I’m not shopping here.

Stopped in to look around. Wife and I are just starting a kitchen renovation and this was our first visit to Airs. I was surprised to see that the prices were the same or lower than online, big box pricing. On top of that, Marvin the sales guy was very knowledgeable and very cool. Absolutely no pressure at all. I left without buying anything but will definitely be back to buy our appliances. This kind of old school shop is a beath of fresh air (pun intended).