Hope Scalcini
If I could give zero stars, I would. This company has no communication skills, no reliability, and no respect for their customers’ time. They also ruined my Thanksgiving. Our fridge died the Sunday before Thanksgiving, and my landlord immediately ordered a replacement that was supposed to arrive on Wednesday. I was relieved, until this company got involved.
On Wednesday morning (day before Thanksgiving), the delivery driver told us the fridge would be delivered between 5:30 and 6 PM. I canceled my evening plans and stayed home specifically for this delivery window. They never showed up. They never called. They never texted. They didn’t answer our texts or calls. They completely no call/no showed after confirming the timeframe. They no call no showed and left me without a fridge for thanksgiving.
Thanksgiving Day, of course, they were closed, so we had no updates and were stuck without a fridge on the actual holiday.
Then on Friday, they had no answer for us as to why they no call no showed on Wednesday. Just “oh well, we’ll deliver it today”. Then they told us the delivery window would be from 2–3 PM. I left work early to be home in time and even called for an update while I was on my way, at 1:15. Then I found out that they showed up 3 hours early and left because no one was home. Who shows up hours early without telling the customer and just expects them to be home waiting outside of the timeframe that THEY PROVIDED!? After calling them again after this, Brian on the phone got snippy and rude with me and told me his delivery team was home for the day and cannot deliver it today… this was at 1pm on the day they told me it would be delivered from 2-3pm. Can you imagine running your buisness like this!?!
We complained again (because at this point it had been five days without a fridge in our house), and they told us we would “be their priority and the first stop on Saturday”. That was a lie too. They didn’t show up until 5:30 PM on Saturday — late — after telling me a 3–5 PM ETA. So much for being a priority or first stop.
TLDR; They no call/no showed the night before Thanksgiving, left us six days without a fridge, showed up hours earlier than the delivery window on the second attempt and blamed us for not being home, broke every promise they made about timing and priority, and made an already stressful week so much worse. This company is unreliable, unprofessional, and has zero communication skills. Also got snippy with me on the phone. I will never use them again and I wouldn’t recommend them to anyone.
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If I could give zero stars, I would. This company has no communication skills, no reliability, and no respect for their customers’ time. They also ruined my Thanksgiving. Our fridge died the Sunday before Thanksgiving, and my landlord immediately ordered a replacement that was supposed to arrive on Wednesday. I was relieved, until this company got involved. On Wednesday morning (day before Thanksgiving), the delivery driver told us the fridge would be delivered between 5:30 and 6 PM. I canceled my evening plans and stayed home specifically for this delivery window. They never showed up. They never called. They never texted. They didn’t answer our texts or calls. They completely no call/no showed after confirming the timeframe. They no call no showed and left me without a fridge for thanksgiving. Thanksgiving Day, of course, they were closed, so we had no updates and were stuck without a fridge on the actual holiday. Then on Friday, they had no answer for us as to why they no call no showed on Wednesday. Just “oh well, we’ll deliver it today”. Then they told us the delivery window would be from 2–3 PM. I left work early to be home in time and even called for an update while I was on my way, at 1:15. Then I found out that they showed up 3 hours early and left because no one was home. Who shows up hours early without telling the customer and just expects them to be home waiting outside of the timeframe that THEY PROVIDED!? After calling them again after this, Brian on the phone got snippy and rude with me and told me his delivery team was home for the day and cannot deliver it today… this was at 1pm on the day they told me it would be delivered from 2-3pm. Can you imagine running your buisness like this!?! We complained again (because at this point it had been five days without a fridge in our house), and they told us we would “be their priority and the first stop on Saturday”. That was a lie too. They didn’t show up until 5:30 PM on Saturday — late — after telling me a 3–5 PM ETA. So much for being a priority or first stop. TLDR; They no call/no showed the night before Thanksgiving, left us six days without a fridge, showed up hours earlier than the delivery window on the second attempt and blamed us for not being home, broke every promise they made about timing and priority, and made an already stressful week so much worse. This company is unreliable, unprofessional, and has zero communication skills. Also got snippy with me on the phone. I will never use them again and I wouldn’t recommend them to anyone.
