Appliance Factory Fine Lines

I have no particular issues with Appliance Factory Fine Lines other than they push you to purchase the extended warranty. While I normally never do that, I did since they convinced me that the cost and complexities of these appliances would justify it should something go wrong. While 3 of the appliances are just fine, unfortunately for me, the refrigerator did need service. The extended warranty is completely worthless. The warranty company is through Product Protection Plus, and they use Brand Source for their appliance repairs. Brand Source is completely horrible to work with, unanswered and dropped calls, weeks between service appointments (they said they only service the Denver Metro area 2 days per week), they don’t seem to keep parts in stock, and they don’t call when parts do arrive. With each repair service, the appliance seems to get worse rather than better. The part of the warranty that says they will replace the appliance if they can’t fix it, is a joke. 8 weeks of not working, 4 parts, and still not working - does not qualify you for anything. Please don’t purchase the extended warranty – no matter what the salesperson says. Should something break, you can have some control over getting a qualified professional to service your appliance.

Johanna and team at Fine Lines were great to work with throughout our new house build. We had general ideas and visions for the kitchen and they helped us pick out the perfect appliance package. As with any project, there were some small hiccups and we were able to work through the pretty easily. Seeing it all come together was truly amazing and I will use them again in the future.

Galina is a super star! She made it so easy in making decisions for our kitchen renovation. Our renovation was set back numerous times due to sooo many reasons beyond our control and Galina has such amazing customer service that she worked it out for us to be able to keep our appliances there until we got to the point of needing delivery. Thank you Galina and Appliance Factory Fine Lines for being one of the few things these days that are stress free. I will always recommend your company and will ALWAYS recommend Galina. She is very professional, knowledgeable, follows through and friendly. The BEST! Your company is lucky to have her.

We spent months waiting for a Monogram oven we had ordered elsewhere to arrive. When our remodel was almost complete and it still wasn’t here, I called all over Denver and even outside of Colorado looking for one. Not only did Galina at AF Fine Lines think she had one, she spent 3 days calling her warehouse to confirm, keeping me informed along the way, immediately called me when she was 100% certain it was there and we were able to pick it up the next day. It was such a great experience, we canceled our first order from the other company and bought two ovens from AF Fine Lines! And she mentioned that we were able to get an unexpected discount. Galina is a true gem, delivering amazing customer service, quick responsiveness and was a pleasure to work with to finalize our project.