Goldman Appliances Inc

My honest number of stars 2 1/2. First time three months ago, repair man came over and did outstanding job on dryer. Used again last month for refrigerator leak. Miss read the problem and wanted to sell parts and labor, instead replacing the water filter. As a disabled vet, I am not able to do repairs I used to do. I have to trust repair companies. Instead this time I had no choice, In pain I had to do the repair. Not sure I will give another chance.

I called Goldman appliances to get my refrigerator checked out, cause the refrigerator was not getting cold. spoke with a lady name Cindy I think. anyway she was very nice to me, she told me everything up front what it would cost to get it checked out & a technician would call before he came & he did. Cannot remember his name, but he was Professional, nice & very educated of his job. He worked on my refrigerator for about 15 to 20 minutes, told me my problem & it wasn't any technical or mechanical issues, the back of my refrigerator door was rubbing the corner molding causing my door not to shut all the way. I new he was correct cause that's what the other guy told me when he installed my refrigerator, to pull it out just a little so the door would shut correctly. He charged me exactly what Cindy quoted me over the phone. Couple hours later my refrigerator started to cool down & get colder. Thank you to Goldman Appliances. I recommend them to anyone who needs Appliances worked on, A+ Business.

Cindy in the front office is rude and abrasive. It's not what someone says to you, but how they say it. She acted annoyed from the moment she answered the phone. This business should think hard about who they allow to answer the phone and interact with their customers. A few days prior I spoke with a young woman there who was kind and polite, she is who they should have answering their phone, not an angry bulldog. Cindy made it very clear that the Lowe's clients are a second priority and they get worked in where they can. I have cancelled my service with them and reported them to the Lowe's Extended Warranty department. We all have choices about who to give our business and money. I choose one who values their clients and treats them with respect. UPDATE: I just received a call from the owner and now I understand where the poor attitude comes from.