Setzer's

I DO NOT RECOMMEND SETZER'S, OCALA, FL. I ordered several Bosch appliances from Setzer's, a range, OTR microwave oven, & dish washer. (FYI--This purchase was a BIG expense.) It took months to receive all 3 items. The item that took the longest to arrive and was the most trouble was the natural gas range. After it was delivered and installed, I noticed it wasn't balanced properly. This was so bad that the "warmer/storage drawer" bottom rubbed the kitchen tile floor. Later, I discovered that the cook top that fits over the gas burners was dented in several spots. I called Setzer's in Ocala, FL to ask if someone could come back to properly balance the range. I was told the delivery men (in the store), who were not at my house at the time, denied any issue with the balancing of the range...that I was lying. I could get no help from the salesperson nor the store manager (?). Not knowing what to do, I called Bosch, who referred me to a Bosch approved maintenance/repair service, "Expert Appliance Repairs," in Altoona, FL. I called the Expert Appliance, made an appointment, within a weekthe tech came, balanced my range, submitted an order to Bosch to replace the cook-top cover, all at no cost to me (but maybe to Setzer's of Ocala. The bottom line to this is that Setzer's is NOT a reputable firm. It believes its customers are liars, and doesn't stand behind its name. I DO NOT RECOMMEND SETZER'S, OCALA, FL.

I ordered an Ilve 48 inch custom propane stove in March and paid in full. Ray Swab was the associate that handled my order. I ordered in March because the stove comes from Italy and takes 3+ months to arrive. I received a call 9 weeks later stating that the order had never been placed and that they were placing it now. It was for a new construction home and I was on the contractor's predicted deadline. They offered a loaner basic stove for install so that I could close on my house. The stove arrived and was installed by my contractor while I was out of the country. I later received an additional invoice for a conversion kit because they got a natural gas unit instead of a propane unit that I ordered. I was not notified by Setzers nor asked about accepting a nautral gas stove and using an LP conversion. They charged me for the LP conversion. I spent over $10,000. And they wanted additional funds for an error that was not my fault. I asked for Setzers to write off the additional fees due to their company error. When I pointed out the multiple errors, Ray Swab further insulted me rather than providing appropriate customer service when I asked for the additional fee to be absorbed by Setzers since it was not my error (actually multiple errors). He implied it was my fault since the contractor was not quite ready for install upon its arrival and had to wait 2 weeks (I can only provide as accurate information on timelines as I'm given by the contractor.) Buyer beware. I felt like my experience was extremely disappointing and severely lacking in customer service. Take your hard earned money elsewhere as they've proven they don't value it here. I chose to order the rest of my appliances elsewhere after their poor handling of and lack of appreciation for my order, time, and money.

Ray Swab helped with straight up information about brands, reliability, warranties, etc for all appliances in home. He has gone above and beyond in helping! The office staff has always been helpful and pleasant. To our last and also important step of delivery. Curtis and Troy are awesome!! They are on time courteous, knowledgeable and helpful! I highly recommend these guys. Be prepared for a better experience than we have been conditioned to expect from the big box/chain retailers! Thank you, well done.