Gerrit's Appliances

Superb. This is our 3rd project we have completed with Gerrit's and we work exclusively with Brad Ensing. He ALWAYS goes above and beyond...clear communication, very speedy responses, and is extremely knowledgeable. He knows his stuff and isn't tied to any one brand just because of the "name". He gives his honest opinions based on the facts and stands behind it based on research and proven metrics. Brad not only is super efficient and easy to work with, but he also has a positive / friendly personality which makes working with him fun. We unfortunately had an issue with one of our appliances due to a manufacturing issue, and Brad attacked the issue quickly and got it resolved efficiently...he goes above and beyond and provided a solution we were pleased with. I even brought a family member his way, who is one of the toughest critics I know, and she came out raving about Brad. He impressed with his knowledge and taught her details about the products that we never knew existed even after using some of these units for years. Once you work with Brad and Gerrit's, you will be a customer for life. Brad truly makes the experience easy and takes his time answering all (and the many many questions!!) we had. He is exceptional.

I debated putting 1 ⭐️instead of 2... Gerrit's wants to sell the items, but falls short of service and salesmanship as soon as your money is their money. We have ordered and purchased many appliances from Gerrit's over the years, mainly because of the local business aspect and the claim they service their items instead of a national call bank. However, we have had multiple issues with the things we bought from Gerrit's. And now it's time to write the 'review' I've been holding off writing hoping we won't have this experience again. But, here we are. Once again needing service for the items Gerrit's sold us. All issues with Gerrit's products and their service: having to chase down our sub zero refrigerator--that was IN and paid for, but no call to us--; the horrible experience of the sub zero installation--it took multiple hours and they brought the wrong one!!! ; got a dishwasher from them that had a mechanical flaw with the pod not being able to dissolve and wash the dishes; a brand new dryer from them that wouldn't operate properly after their installation; and now we have issues with the washing machine. The washer and dryer were purchased at Gerrit's, installed by Gerrit's and now the washer needs to be serviced by Gerrit's. All of the items were purchased less than 3 years ago. Not only is there a 2 week wait to get service for the washing machine, they are charging me ahead of time for the service call--which will be anytime between 12:30pm-5pm. So, no washing machine for 2 weeks (at least... cause they'll probably need to order a part that they don't have) and more money out of MY pocket. Gerrit's does not understand service.

We purchased several appliances from Gerrit's Appliances for the home we recently moved to in Grand Rapids. After the great service we got replacing our refrigerator that suddenly gave up the ghost, we looked into replacing all the other major appliances in our home. The crews called ahead and the installations went smoothly and quickly. We had a small problem with the line to the dishwasher and that was fixed within 24 hours of our alerting Gerrit's. The showroom has a good selection and the sales staff extremely attentive. Much better value than getting appliances from a big box retailer.