Ferguson Home

Ferguson installed the kitchen appliances in my home for Toll Brothers - a JennAire. I used the self cleaning portion of the oven and it not only locked up my oven but burnt out the motherboard. Because of the way it was installed it required the installers to come out, disconnect the wires, and uninstall the oven before a repairman could could complete their repairs. Once that was accomplished, it again required the Ferguson installers to reinstall and reconnect the wiring because the repair people were not legally allowed to. Ferguson has been completely unresponsive to requests to get the oven put back in and I have now been without an oven for over a month. "Service" is clearly NOT something they care about if they can't even return calls from me or Toll Brothers just to schedule an appointment to reinstall the oven. I would never recommend them if you want someone to actually set an appointment and do any work!

Originally, I had been directed to another major supply company in Reno by my plumber for a kitchen sink replacement project (sink, faucet, glass rinser, air gap, water filter, etc). However, the sales person there was not very helpful while trying to sell things I did not need. I also discovered that their prices were much higher than other places (e.g., Home Depot, Lowes, etc.) for the same products. I ended up going to Ferguson Home to find out if things would be different. Hollie was my showroom consultant and she was very helpful. She took time to browse the catalogs to locate the sink that fit my need. She also suggested a solution for an issue (a faucet potentially taking up more space than one hole) that the previous place could not address to my satisfaction. Furthermore, I appreciate that the low-pressure experience. The products were more curated than at chain stores, but priced competitively. The ordering was easy and deliveries were fast. The only problem was that the sink I bought was bigger than the existing opening on my granite countertop (the sink dimensions were correct, but the opening was smaller than what the sink needed). I should have paid attention, but this was my first sink replacement experience and I did not know better. I ended up hiring a contractor who made the opening larger to fit my new sink. Other than that, everything went well and I now have a beautiful and highly functional new kitchen sink area. I will go back to Ferguson Home for my future projects.

I had a very disappointing interaction with a Ferguson delivery driver in our neighborhood this morning. While unloading a delivery behind my garage, his truck blocked my ability to get out of my driveway. When I tried to explain that I couldn’t leave, the driver became extremely rude and confrontational. Instead of handling the situation professionally, he began yelling, flipping me off, and calling me names while I waited for him to move his truck. It was completely unnecessary and very unprofessional behavior, especially toward a resident who was simply trying to leave her home. Companies should expect their employees and drivers to treat people with basic respect.

Amanda was incredibly helpful! Im doing a full remodel of my home and went in originally just looking to pick out a shower head. I ended up purchasing all of the fixtures for two bathrooms and my kitchen! She was able to answer all of my questions and thought of things I hadn’t. It was such a relief to get it all taken care of in one trip & Chelsey was even able to help find some discounts on the items I’d picked out! I will definitely be back. I'm coming back 3months later to add additional positive feedback as remodels take a long time to complete! I'm really happy with all of my purchases AND also very happy with how easy it was to return and exchange items that didn't work out for whatever reason. Chelsey was, again, extremely helpful. :)

Ordered a Subzero refrigerator, Wolf double oven, Cove dishwasher, Wolf 30 inch microwave, cooktop and exhaust fan hood. They delivered the refrigerator with dents in the exterior door and scratches inside. The microwave has a dent in the stainless steel exterior. Not a problem and thought it's likely an accident. They did replace the door with another door but that is dented as well. We have requested for over 2 months that they come back and replace the dented replacement door but they do not return calls. They are not responding to repair requests for the refrigerator scratches and dented microwave. Paid full price (~48K) for Subzero and Wolf appliances that look like they were thrown off their truck and they will not provide repair. Now I have the "opinion" and impression based on their attitude they had some old dented scratched up merchandise they wanted to stick somebody with at full price and I ended up with it. Obviously do not recommend Ferguson. There are other options for these appliances.