Richard's Maytag Appliance Center

I would give this business zero stars if I could.. they came out to look at my washer on 12/3 and said they would need to order two parts. The man who came out said one part would only take a few days to come in, but the other would probably take a week or two. I have sent texts and called this man/business with no reply. The only time he replied to one of my texts was to ask what address this was for and then never replied again. My husband has been able to get a hold of him a few times, but every time is told that he isn't at the shop so can't see when the part will come in. Finally, after calling Maytag for the 3rd time and them getting ahold of this business, my husband heard back from the tech on 1/8 saying our part has still not come in.. over a month later. The next day claimed the part was to be delivered that day 1/9. My husband nor myself have been able to get ahold of anyone now.. this business is absolutely ridiculous. Zero communication or customer service skills. I am shocked they are still in business.

Landlord had them come out to my house 3 months ago for a faulty dishwasher, was told that they had to order circuit boards or whatever other parts. I've tried to call the past 3 weeks, but no answer and no answering machine. Which just leading me to conclude that they're either incredible flakes because no information has been given on the status of parts, or when ever are they going to come out and actually fix it. Don't waste your time, because they will waste yours.

I had to use Richards Maytag for my Lowes extended warranty coverage. I had an appointment scheduled and took the day off work for it. They never showed up. No call, no notice, nothing. I made a 2nd appointment, My son was here for the appointment. The technician came, took the washing machine apart, told my son he did not have the right parts to fix it and left. They said they would be ordering new parts, but did not give other info. It has been over a week, I have tried calling and they do not answer their office phone. This is the second time I have had to use Richards Maytag for appliance repair through Lowes , with same results.

Richards is 52 miles from our house one way so to get any service repair is good. Cal called and said he could come 2 days earlier then planned and we said yes please. Cal came and fixed my washer in 15 minutes. Told me exactly what he did to fix it and was very nice on the phone and in person. I will call Cal again for any repairs we need.